Sarah Flanagin

• Planned, designed, and scheduled phases for large projects.
• Developed and initiated projects, managed costs, and monitored performance.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Monitored project performance to identify areas of improvement and make adjustments.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Salesforce Implementation Project Manager for Indiana Wesleyan University where I planned, executed and monitored progess
• Bookkeeping services for various clients
• Business Analyst services for clients implementing new customer relationship management systems

• Outlined work plans, determined resources, wrote timelines,as part of project scope determination.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Developed and initiated projects, managed costs, and monitored performance.
• Provided detailed project status updates to stakeholders and executive management.

Business Analysis consisting of intake, scoping & requirements gathering, meeting facilitator Business Process Mapping

Build and maintain client relationships Project Management

Draft and publish strategic communications for the IT Dept. and IWU Community

Drafted and Published strategic communications

for the IT Dept. and IWU Community

Assisted with the development and shepherding of IT strategic objectives

Trusted advisor to CIO and Deputy CIO' for communications, changing dept. dynamics Served on IT Leadership Team

Project Liaison and single point of contact for clients

Build and maintain client relationships

Manage and oversee IWU Marion lists of projects and prioritization

Provided administrative support for CIO and other IT Leaders

Welcomed visitors, directed calls and coordinated schedules

Managed technology procurement for IT Processed and purchased all computer hardware and software requests for IT & annual workstation upgrades

Coordinated campus agreements with Microsoft and Adobe

Served on IT Leadership Team