Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Sarah Fletcher

Sarah Fletcher

Townsend,TN

Summary

Proven in enhancing customer satisfaction and loyalty at Ryerson, adept in conflict resolution and active listening, I leveraged critical thinking and Microsoft Excel skills to streamline service operations. Achieved notable increases in customer retention, showcasing exceptional problem-solving and team development abilities. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ryerson
02.2021 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Server Assistant Manager

Joe's Crab Shack
09.2020 - 08.2021
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.

Server

Olive Garden
01.2017 - 05.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor of Arts - I/O Psychology

University of Arizona Global Campus
Online
08.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Customer satisfaction measurement
  • Team Development
  • Staff Training

Timeline

Customer Service Representative

Ryerson
02.2021 - 07.2024

Server Assistant Manager

Joe's Crab Shack
09.2020 - 08.2021

Server

Olive Garden
01.2017 - 05.2019

Bachelor of Arts - I/O Psychology

University of Arizona Global Campus
Sarah Fletcher