Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Receptionist

Sarah Fliehs

Burnsville,MN

Summary

Results-driven and detail-oriented professional with over 18 years experience in business operations, sales, program development/management and customer service seeking a position with a fast-paced, strong cultured company that will provide additional opportunities for career advancement and knowledge growth. It is important for me to work in a position that is challenging, engaging, fulfilling and that I am passionate about.

Overview

19
19
years of professional experience

Work History

NEW CLUB OPENING, CORPORATE CONCIERGE

Life Time, Inc.
Chanhassen, MN
07.2018 - Current
  • Specialize in membership acquisition and customer service for New Club Openings.
  • Marketing communication with prospects via email, phone and live chat channels.
  • On the ground support for new club Grand Openings.
  • Part of a small team that set company first month pre-opening membership record of 649 for our Red Bank, NJ location.

WEB MEMBERSHIP ACQUISITION, ASSISTANT MANAGER

Life Time, Inc.
Chanhassen, MN
03.2013 - 07.2018
  • Led a team of 7-10 team members who serve as first point of contact coming through the Life Time website.
  • Responsible for daily operations, planning, goal setting, coaching and customer service issues.
  • While in leadership, my team worked 110-140k leads per year, creating 10-19k memberships annually for the state of Texas

KIDS ACTIVITIES MANAGER/REGIONAL LEAD

Life Time, Inc.
Chanhassen, MN
06.2005 - 09.2012
  • Drove the Life Time Brand by ensuring consistency in kids programs across all clubs in Minnesota.
  • Conducted on-boarding and training for all new Managers and ongoing training and support to all leaders in Minnesota.
  • Responsible for day to day organization, operation, promotion, administration and supervision of kids programming at my home club, Eden Prairie (Crosstown), MN.
  • Awarded Company Annual Artisty Award for 2009.

MEMBER SERVICES MANAGER

Life Time, Inc.
Eden Prairie, MN
06.2005 - 09.2012
  • Responsible for overall direction, coordination and supervision of the Club Member Services department and Member Retention.
  • Managed department of 25 team members, ensuring we provided the highest quality customer service to all members/guests.
  • Connected members into programs, anticipating ways to enhance the Life Time partnership with our members and lowering member retention by 12% in 2 months.
  • Awarded Company Quarterly Artistry Award in Q4 2012.

Education

Associate of Science - Business: Marketing And Management

Normandale Community College
Bloomington
05.2021

Skills

  • Quick Learner Self Starter
  • Impeccable Organization Skills
  • Team Work
  • Customer Service
  • Leadership Management
  • Meeting Scheduling
  • Conflict Resolution Techniques
  • Effective Multitasking
  • Marketing
  • Reservation Coordination
  • Product/Program Marketing
  • Driving Revenue
  • Time Management
  • Customer assistance
  • Program Development
  • Leading Change
  • Training Coaching
  • Customer Retention
  • Event Planning/Management
  • Net Promoter Score
  • Microsoft Office
  • CRM
  • Team Building
  • Budgets
  • Problem Solving
  • Relationship Building
  • Employee Satisfaction
  • Strong Interpersonal Skills

Affiliations

Normandale
  • Gardening/Houseplants
  • Fishkeeping
  • Health and Wellness

Accomplishments

  • Life Time Annual Artistry Award 2009

References

References available upon request.

Timeline

NEW CLUB OPENING, CORPORATE CONCIERGE

Life Time, Inc.
07.2018 - Current

WEB MEMBERSHIP ACQUISITION, ASSISTANT MANAGER

Life Time, Inc.
03.2013 - 07.2018

KIDS ACTIVITIES MANAGER/REGIONAL LEAD

Life Time, Inc.
06.2005 - 09.2012

MEMBER SERVICES MANAGER

Life Time, Inc.
06.2005 - 09.2012

Associate of Science - Business: Marketing And Management

Normandale Community College

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Sarah Fliehs