Sarah Flood
St Maries ,ID
Summary
Organized customer service representative with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Part-Time Flexible Career City Carrier
United States Postal Service, USPS
St Maries , ID
10.2017 - 10.2021
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Delivered packages and mail to business and people in local area.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Warehouse Associate
Amazon
Spokane Valley, WA
10.2021 - 08.2022
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 50 pounds.
- Learning Ambassador - supported the learning department team in welcoming and teaching associates their duties in the receiving department.
- Receive, unpack, and scan in inventory.
Customer Service Representative
Alorica
Spokane Valley, WA
08.2014 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Experience in variety of company account per client needs.
Education
Diploma -
Mount Vernon High School
Mount Vernon, WATechnical Certifications - Administrative Assistant
North Idaho College
Coeur D'alene, IDSkills
- Speaking
- Troubleshooting
- Technical Assistance
- Work Assignments
- Accuracy and Efficiency in Documentation
- General Housekeeping
- Goal-Setting and Prioritization
- Active Listening
- Records Accuracy
- Basic Mathematical Calculations
- Agent Support
- Call Documentation
- Responding to Difficult Customers
- Customer Communication
- Upselling Products and Services
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Corrective Actions
- Customer Standards Compliance
- Cultural Awareness
Certification
- Office Specialist/Receptionist May 2012
- Virtual Assistant May 2012
- Office Technology 2011
Timeline
Warehouse Associate
Amazon
10.2021 - 08.2022
Part-Time Flexible Career City Carrier
United States Postal Service, USPS
10.2017 - 10.2021
Customer Service Representative
Alorica
08.2014 - 10.2017
Diploma -
Mount Vernon High School
Technical Certifications - Administrative Assistant
North Idaho College
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