Sarah Flores
Greeley,CO
Summary
Customer-focused professional with experience in customer service, analytics, and digital marketing. Skilled in handling inquiries, resolving issues efficiently, and building strong customer relationships. Proficient in Salesforce, Microsoft Office Suite, and customer service software. Passionate about delivering high-quality service and driving customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
ADP
- Assisted clients with troubleshooting and resolving service-related concerns
- Used data analysis to identify customer pain points and recommend solutions
- Developed customer feedback reports, providing insights to management for service improvements
- Managed high call volumes while ensuring positive customer experiences
Marketing Analyst
Constant Contact
06.2024 - 01.2025
- Provided multi-channel support (phone, email, chat), ensuring timely and professional responses to customer inquiries
- Resolved customer issues with empathy and efficiency, improving retention and satisfaction scores
- Maintained accurate customer records in Salesforce and other CRM tools
- Collaborated with cross-functional teams to enhance customer service processes
- Trained and mentored new team members on customer engagement strategies
Education
Bachelor Of Communications -
Ohio University
Athens, OH05.2007
Skills
- Customer Service & Support
- Problem-Solving & Conflict Resolution
- CRM & Customer Service Software
- Data Analysis & Reporting
- Team Collaboration & Training
- Process Improvement
Why Advertflair
Excited to bring my customer service expertise, problem-solving abilities, and consultative approach to Advertflair. Passionate about improving customer experiences and contributing to a dynamic team environment.
Certification
Google-Foundations: Data, Data, Everywhere
Timeline
Marketing Analyst
Constant Contact
06.2024 - 01.2025
Customer Service Analyst
ADP
Bachelor Of Communications -
Ohio University
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