Sarah Floro
Oregon,OH
Summary
Experienced professional seeking a data entry position with account management history. Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist/Title Clerk
America's Auto Auction Toledo
Clarksville, TN
02.2023 - Current
- Posting and processing fees to each vehicle as well as customer A.R. for title services
- Process customer invoices for direct handoff, faxing, emailing, or mailing per the customer's preference
- Processing payments for Fee and Vehicle A.R. (Cash, ACH, Floorplan, Checks, etc.)
- Accurate data entry of vehicle information into system for registration purposes
- Auditing odometer statements to ensure accurate data reporting on titles
- Processing applications for new, transferred, and duplicate titles while updating the excel tracker showing where each title is during the process in teams.
- Scanning/digitizing documents into system for future resourcing
- Creating, maintaining, and updating title procedure manual to be uploaded as a one note in the future.
Title Clerk
Wyatt Johnson Toyota
Clarksville, TN
03.2022 - 01.2023
- Processed deals for customers to register their vehicles
- Audited mileage disclosure statements
- Processed applications for various titling needs
- Coordinated with other departments to resolve ongoing titling issues
- Updated shared teams reports
- Researched other state laws for titling out of state customers' vehicles
Accounting Assistant
Wyatt Johnson Toyota
Clarksville, TN
02.2022 - 03.2022
- Balanced cash accounts to ensure correct dispersal
- Audited files with customer and deal documentation for accuracy
- Submitted payoffs and refund checks for banks and customers
- Scanned/digitized documents into electronic filing systems according to company procedures
- Audited titles status and lien releases by calling banks/customers/auctions to ensure efficiency in the future sale of each vehicle
Team Manager
Panera Bread
Clarksville, TN
05.2017 - 08.2021
- Balanced and Reconciled register and safe cash holdings
- HR duties included: Calling applicants to schedule interviews and conducting in person interviews, Handling all new hire paperwork and orientations, Creating training schedules, Creating senior staff schedules, Evaluating employee performance reviews, etc.
- Resolved customer complaints efficiently and timely
- Maintained quality control and temp logs
- Maintained supply through product ordering
Education
Associates Degree - Medical assistant
Daymar College
05.2019
High School Diploma - undefined
Genoa Area High School
05.2012
Skills
- 3 years in auditing customer accounts receivables to ensure accurate payments and processing reimbursement checks for overages
- 5 years in data entry and clerical work
- 14 years in the customer service industry
- Well versed in Microsoft Applications (Excel, Word, Outlook, etc)
- Quick and efficient learner of growing and changing systems and utilizing multiple systems to achieve singular goals
Timeline
Customer Service Specialist/Title Clerk
America's Auto Auction Toledo
02.2023 - Current
Title Clerk
Wyatt Johnson Toyota
03.2022 - 01.2023
Accounting Assistant
Wyatt Johnson Toyota
02.2022 - 03.2022
Team Manager
Panera Bread
05.2017 - 08.2021
High School Diploma - undefined
Genoa Area High School
Associates Degree - Medical assistant
Daymar College