Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Flynn

Rochester,NY

Summary

Experienced Customer Care Specialist with a track record of converting inquiries into sales. Passionate about providing exceptional service for every customer. Strong ability to multi-task by handling customers day-to-day through a variety of platforms. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Looking for a new role in a client facing environment to build long term client relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Ring Concierge
05.2022 - Current
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Proactively manage customer relationships, ensuring trust and retention.
  • Monitor purchase orders and manage shipments to follow orders from start to finish to ensure accuracy and efficiency.
  • Identified opportunities for cross-selling or upselling additional products and services when appropriate.
  • Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
  • Multi-task by managing over 100 tickets a day while simultaneously returning phone calls, answering online chats and handling internal tasks.

Brand Ambassador

American Eagle Outfitters
08.2021 - 05.2022
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Restocked shelves at retail locations with products to match planned demonstrations.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Operated point-of-sale system to complete sales transactions.
  • Promoted positive company image through superior customer service experiences.

Intern

Crown Castle
  • Assisted project managers in updating their workflows in a customer relationship management system (CRM), realigned data, error checked spreadsheets.

Intern

Flynn
  • Created resource allocation calendar and competitor audit, wrote press releases, worked with account services employees on day-to-day needs, created swag bags for corporate meetings.

Education

B.S. in Marketing -

Nazareth College
01.2021

High School Diploma -

Pittsford Mendon
01.2014

Skills

  • Relationship building
  • Customer Management
  • Problem-solving skills
  • Collaboration and teamwork
  • Problem Resolution
  • De-Escalation Techniques
  • Written and verbal communication
  • Conflict Mediation
  • LiveChat Messaging
  • Relationship Building

Certification

  • GIA Applied Jewelry Professional

Timeline

Customer Care Specialist

Ring Concierge
05.2022 - Current

Brand Ambassador

American Eagle Outfitters
08.2021 - 05.2022

Intern

Crown Castle

Intern

Flynn

B.S. in Marketing -

Nazareth College

High School Diploma -

Pittsford Mendon

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Sarah Flynn