Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Follett

Middleboro,MA

Summary

Dynamic leader with a proven track record at Ulta Beauty, adept in driving sales growth and developing high-performing teams. Skilled in inventory management and team leadership, I excel in operational efficiency and fostering professional growth. My approach has consistently enhanced customer satisfaction and team collaboration, showcasing adaptability and a commitment to excellence.

Overview

14
14
years of professional experience

Work History

Field Business Leader

Ulta Beauty
02.2019 - Current
  • Responsible for leading through Ulta Beauty’s mission, vision, and values to develop high-performing services teams within the district that consistently deliver sales growth in hair, skin, boutique, retail sales and services.
  • Influences key stakeholders such as but not limited to: District Managers (DM), General Managers (GM) and Experience Managers (EM) within district/s to exceed in all aspects of the services business, including services/retail sales, boutique sales guest satisfaction, and operational processes.
  • Drives district performance through a focus on services and retail sales, recruiting and supporting EMs and services professionals, grand openings, guest satisfaction, and GM/EM trainings.
  • Have a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach best practices that promote sales growth, service techniques and product knowledge.

General Manager

Ulta Beauty
03.2015 - 02.2019
  • Responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store.
  • Led a team of managers and was accountable for all aspects of managing a single retail store, inclusive of the salon.
  • Drove the store’s business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards).
  • Had passion for process excellence, a drive for results, and the ability to lead, influence and develop their team.
  • Was promoted to Retail Market Trainer in addition to GM for 18 months

Operations Manager

Ulta Beauty
05.2012 - 03.2015
  • Was responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store.
  • led a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments).
  • Drove the store’s retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards).


Esthetician

Dolce Med Spa
04.2011 - 04.2012
  • Handled busy schedules and stayed on top of key deadlines.
  • Fostered friendly, warm, and exceptional customer experience.
  • Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Had a strong focus on selling and sales with complimentary products to each service

Freelance Makeup Artist

Smashbox/ Bare Minerals
04.2011 - 04.2012
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Sanitized makeup tools to avoid spread of infection.
  • Conducted consultations to understand client's desired look.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.

Education

No Degree - Esthetics

Spa Tech Institute
Plymouth

High School Diploma -

Middleboro High School
Middleboro
05.2008

Skills

  • Multitasking Abilities
  • Adaptability
  • Inventory Management
  • Reliability
  • Excellent Communication
  • Problem-solving abilities
  • Team Leadership
  • Team Collaboration
  • Operational Efficiency
  • Team building
  • Analytical Thinking
  • Professionalism

Accomplishments

  • Performed in the Interim District Manager role in Q3 of 2023 for 3 months
  • Performed in the Interim District Manager Role for 5 Months in 2024

Timeline

Field Business Leader

Ulta Beauty
02.2019 - Current

General Manager

Ulta Beauty
03.2015 - 02.2019

Operations Manager

Ulta Beauty
05.2012 - 03.2015

Esthetician

Dolce Med Spa
04.2011 - 04.2012

Freelance Makeup Artist

Smashbox/ Bare Minerals
04.2011 - 04.2012

No Degree - Esthetics

Spa Tech Institute

High School Diploma -

Middleboro High School

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Sarah Follett