Amanda Duncan
Cabot,AR
Summary
A Result-Driven proven Business Leader with background in driving strategic planning and execution, leading high-performing teams, Strong capabilities in operational efficiency, problem-solving, and decision-making. Previous work led to significant growth in business revenue along with improved processes and systems. Skills include leadership, negotiation, communication, strategic planning, project management and team building.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Business Leader
Ulta Beauty Inc.
Bolingbrook, IL
03.2019 - 01.2025
- Developed, lead, and supported 28 Ulta Beauty stores across 5 state footprint ensuring consistent achievement of financial and operational objective
- Recruited, interviewed, and trained In house managers, fostering leadership excellence and operational efficiency
- Trained all in-store leadership, provided insight, and mentored newly hired employees to supply knowledge of various company programs and tools.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Drive sales growth by implementing targeted promotions, product upselling strategies, and local marketing efforts
- Ensured compliance with applicable laws, regulations, and industry standards pertaining to operations management and service laws.
- Worked with cross-functional partners to achieve goals.
- Established and maintained effective communication with management team members and staff to ensure efficient operations.
- Developed the team's high customer satisfaction program by resolving problems and being soliton orientated
- Specialized in the development and training of service businesses, including hair stylists, skin therapists, arch experts, specialty beauty advisors, and specialty artists.
- Payroll analyzes and schedules effectiveness to improve sales growth.
- Developed a management team to improve customer satisfaction.
- Tracked monthly sales to generate reports for business development planning.
- Conducted research and data analysis to support strategic planning and decision-making to drive sales growth.
- Coordinated training for employees on company policies and procedures when rolled out for services, prestige, beauty, and management.
- Oversaw the execution of brand-focused events, ensuring excellence and delivery to goals by partnering with store leaders and district event leaders.
- Specialized in managing and driving sales for leading brands, including Benefit Cosmetics, Clinique, Lancôme, Charlotte Tilbury, MAC Cosmetics, Natasha Denona, Chanel, Dior, Hourglass, Estée Lauder, IT Cosmetics, professional hair care, tools, and skincare products.
District Manager
Regis Hair Salon
Minneapolis, MN
01.1999 - 02.2019
- Developed and led over 12 locations in Arkansas.
- Worked effectively in team environments to make the workplace more productive.
- Payroll and analysis to support salon growth.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborate with salon managers to create staffing schedules, monitor payroll, and control labor costs.
- Lead regular performance reviews, providing coaching and guidance to improve employee productivity and morale.
- Conduct regular training on new product lines, services, and sales techniques to enhance team knowledge and effectiveness.
- Ensure compliance with all industry regulations, including health and safety standards, and maintain required certifications for all staff.
- Analyze financial reports and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Foster strong customer relationships, resolve escalated complaints, and maintain high customer satisfaction levels across all locations.
Education
Cosmetologist -
Searcy Beauty Collage
Searcy, Ar02-1996
High School Diploma -
Bradford High School
Bradford, AR05-1994
Skills
- Innovation management
- Operations management
- Organizational leadership
- Sales strategies
- Active listening
- Team leadership
- Cross-functional team leadership
- Business strategy development
- Team collaboration
- Relationship building
- Business analysis
- Goal setting
- Multitasking Abilities
- Time management
- Basic networking
Accomplishments
- Recognized 2 years in a roll with Ulta Beauty with #1 results in the region for salon sales to goal
- Recognized in 2022 as #3 in the company to goal for salon sales
- Recognized 4 years in a roll 2021-2024 for seen a growth over year in comp growth
- Recognized 2023 as top FBL in the region
Certification
- Licenses Cosmetologist
References
References available upon request.
Timeline
Field Business Leader
Ulta Beauty Inc.
03.2019 - 01.2025
District Manager
Regis Hair Salon
01.1999 - 02.2019
Cosmetologist -
Searcy Beauty Collage
High School Diploma -
Bradford High School