Sarah Fontaine
Fairfield,CA
Summary
A resourceful and meticulous administrative and database professional with over five years of experience in customer service, healthcare operations, and technical data management. Skilled in patient coordination, data entry, and electronic records management, with proven success supporting providers and clients in fast-paced, remote environments. Strong communicator with expertise in Microsoft Office, EMR systems, and workflow optimization.
Overview
5
5
years of professional experience
Work History
Database Administrator
Universal Medication Management
04.2023 - 11.2025
- Managed accurate database entry for remote patient monitoring, ensuring precise tracking of patient vitals and time logs.
- Documented patient time for RPM, COCCM, and BHI services with detailed notes to support accurate billing and reporting.
- Handled high-volume inbound and outbound calls, conducting onboarding and follow-ups while assisting patients with program use, questions, and troubleshooting to support engagement and satisfaction.
- Performed follow-up and non-compliance outreach, providing reminders, education, and support to encourage continued , monitored, and followed up on provider-assigned questionnaires to collect participation.
- Uploaded completed questionnaires and alerts into provider EMR systems while strictly maintaining HIPAA compliance.
- Collaborated with providers and internal teams to resolve issues, maintain accurate records, and deliver a positive patient experience.
Assistant Office Manager
Bay Sports Photography
Vacaville, USA
02.2022 - 04.2023
- Supported daily office operations, including packaging, processing, and distributing photography orders for schools and sports teams.
- Processed and tracked customer payments, ensuring accurate package selection, order fulfillment, and timely delivery.
- Answered a high volume of incoming calls regarding order questions, status updates, payments, and delivery concerns.
- Provided clear, friendly communication to resolve customer issues and ensure a positive experience from order to fulfillment.
- Edited individual and team photos for print and digital distribution while meeting quality and turnaround expectations.
- Coordinated photographers’ schedules with schools and event locations to ensure smooth operations and on-time services.
- Maintained organized storage areas, managed inventory, and prepared shipping materials and labels to support efficient workflows.
Client Service Manager
Executive Workspace
Frisco, USA
01.2021 - 01.2022
- Delivered front-line client service for executive office locations, acting as the primary point of contact and on-site receptionist for business clients and visitors.
- Managed high-volume inbound phone calls, transferred calls appropriately, and responded promptly to client email inquiries regarding services, requests, and billing.
- Maintained strong client relationships by addressing questions, resolving concerns, and ensuring a professional, welcoming office environment.
- Prepared and processed monthly billing, deposits, and invoices using Workspace Geek, ensuring accuracy prior to final distribution.
- Sorted and distributed incoming mail and packages for clients across multiple office locations.
- Assisted sales and marketing teams by touring prospective clients, showcasing office spaces, and supporting the leasing process.
- Coordinated office setup for new and existing clients, including furniture arrangements, phone setup, and office readiness; performed light office preparation such as painting when required.
- Trained, supervised, and supported Client Service Associates to ensure consistent service standards and operational efficiency.
- Managed client data entry and documentation within company systems while maintaining confidentiality and professionalism.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06-2014
Skills
- Database entry and management
- Electronic medical record (EMR) systems
- Patient communication and support
- Efficient call handling
- Microsoft Office (Word, Excel, SharePoint)
- Google Workspace
- Appointment scheduling and record keeping
- Client relations and customer service
- HIPAA compliance
- Point of Sale (POS) Systems
- Effective communication
- Workflow optimization
Timeline
Database Administrator
Universal Medication Management
04.2023 - 11.2025
Assistant Office Manager
Bay Sports Photography
02.2022 - 04.2023
Client Service Manager
Executive Workspace
01.2021 - 01.2022
High School Diploma -
Vacaville High School
Additional Experience
- Austin Oaks Hospital, Austin, TX - Mental Health Technician (July 2018 - September 2018)
- The Wolf Family, Celina, TX - Live-in Au Pair (February 2019 - December 2020)
- Carter's & OshKosh B'Gosh, Vacaville, CA - Sales Associate (October 2017 - May 2018)
- Sunrise of Monterey, Monterey, CA - Caregiver (December 2015 - May 2016)