Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Forrest

Houston

Summary

Dedicated professional with strong customer service focus and problem-solving abilities. Experienced in managing daily operations and resolving customer concerns, fostering a positive team environment and ensuring smooth service delivery.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Shift Leader

The Toasted Yolk
Houston, TX
07.2020 - 12.2024
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored new staff on procedures and best practices.
  • Managed inventory levels, reducing waste through effective stock rotation.
  • Implemented process improvements that enhanced workflow efficiency during peak hours.
  • Resolved customer complaints promptly, fostering positive dining experiences.
  • Completed cash and credit card transactions accurately using POS software.

Receptionist

MRM Precision
Houston, TX
08.2018 - 03.2020
  • Managed multi-line phone system, ensuring timely and professional responses to inquiries.
  • Coordinated appointment scheduling, optimizing office workflow and enhancing client satisfaction.
  • Maintained organized filing system for patient records, improving retrieval efficiency and accuracy.
  • Assisted in training new reception staff on operational procedures and customer service standards.

Receptionist

Fitness 19
Houston, TX
06.2017 - 07.2018
  • Managed front desk operations, ensuring smooth check-in and check-out processes for members.
  • Handled member inquiries and concerns, providing exceptional customer service and support.
  • Processed membership transactions efficiently using gym management software, maintaining accurate records.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.

Education

High School Diploma -

Cypress Creek High School
Houston, TX
06-2010

Associate of Applied Science - Paralegal Studies

Lone Star College
Houston, TX
12-2017

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation

Certification

Food Handlers Certification

TABC

Timeline

Shift Leader

The Toasted Yolk
07.2020 - 12.2024

Receptionist

MRM Precision
08.2018 - 03.2020

Receptionist

Fitness 19
06.2017 - 07.2018

Associate of Applied Science - Paralegal Studies

Lone Star College

High School Diploma -

Cypress Creek High School
Sarah Forrest