- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Avid Reader
- Strategy Games
- Digital Art and Animation
- Dungeons and Dragons
- Pathfinder
- Puzzles
Sarah Foss
Waukesha
Summary
Dynamic Retail Sales Associate with proven expertise in customer service and suggestive selling, honed at Rogan Shoes and Kwik Trip. Excels in teamwork, conflict resolution, and display building, significantly enhancing shopping experiences. Known for reliability and exceptional attention to detail, consistently exceeding sales targets through innovative strategies and positive customer interactions.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail sales position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Rogan Shoes
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Retail Sales Associate
Kwik Trip
07.2013 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
Education
Bachelor of Arts - Time Based Media (Animation)
Milwaukee School of Art And Design
Milwaukee, WI05-2011
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Reliability and punctuality
- Money handling
- Conflict resolution
- Suggestive selling
- Display building
- Cash drawer balancing
- Positive and professional
- Attention to detail
Interests
Timeline
Retail Sales Associate
Rogan Shoes
08.2024 - Current
Retail Sales Associate
Kwik Trip
07.2013 - 12.2023
Bachelor of Arts - Time Based Media (Animation)
Milwaukee School of Art And Design
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