Sarah Franklin

• Oversee the operations of all departments.
• Communicate the company's expectations of goals and metrics.
• Responsible for making daily assessments of the store's ability to meet or exceed customers' expectations of a friendly and fresh shopping experience.
• Execute display plan and any communication from division merchandising team.
• Demonstrate the company's core values.
• Collaborate with the store team to drive sales.

• Managed the overall day-to-day operations of the store's pick-up department.
• Responsible for developing associates.
• Strong communication with store management on current needs and metric results.
• Handled customer inquiries and issues.

• Manage and lead a team of customer service representatives
• Monitor customer service metrics (SCO utilization, Que Vision, friendly behaviors, etc.).
• Train and coach front-end associates on best practices.

• I traveled to many stores throughout the Nashville division to train front-end associates on the processes for Scan, Bag, and GO.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Obtained and organized manuals, guides and visual materials for development and training purposes.

I did many different things while I was a store clerk. I started in apparel, but then became a cashier. While working on the front end, I learned customer service, accounting, floor supervision, and eventually became one of the assistant customer service managers at 690 and 670.