Sarah Fritz
Tahlequah,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
6
6
years of professional experience
Work History
Teacher
Tahlequah Middle School
Tahlequah, OK
08.2024 - Current
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Assessed student performance through tests, quizzes and other assessments.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Encouraged critical thinking skills and problem solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Implemented behavior management strategies to maintain classroom discipline.
Waitress
Diamondhead Gravel Bar & Grill
Tahlequah, OK
06.2023 - Current
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
Para-Sub
Tahlequah Middle School
Tahlequah, OK
11.2023 - 05.2024
- Supervised small groups of students during instruction time.
- Monitored student progress and provided feedback to teachers and parents.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
Waitress/Hostess
Katfish Kitchen
Tahlequah, OK
09.2021 - 05.2023
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
Front Desk Receptionist
TanZone
Muskogee, OK
06.2020 - 08.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Front Desk Receptionist/ Daycare
Strictly Fitness
Muskogee, OK
01.2019 - 08.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, OK05.2024
Skills
- Guest Relations Management
- Safe Food Handling
- Order Accuracy
- Customer Service
- Compliance Standards
- Serving Expertise
- Performance Improvement
- Team Collaboration
- Service Prioritization
Timeline
Teacher
Tahlequah Middle School
08.2024 - Current
Para-Sub
Tahlequah Middle School
11.2023 - 05.2024
Waitress
Diamondhead Gravel Bar & Grill
06.2023 - Current
Waitress/Hostess
Katfish Kitchen
09.2021 - 05.2023
Front Desk Receptionist
TanZone
06.2020 - 08.2021
Front Desk Receptionist/ Daycare
Strictly Fitness
01.2019 - 08.2019
Bachelor of Science - Psychology
Northeastern State University
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