SARAH FROSCH
Riverside,California
Summary
Dynamic leader with expertise in luxury retail management, driving a 20% sales increase at Sugarbomb Alchemy through strategic marketing and client engagement. Skilled in team leadership and VIP relationship management, leveraging active listening and problem-solving to enhance customer satisfaction. Proficient in SAP, ensuring operational efficiency and excellence in brand presentation. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
23
23
years of professional experience
Work History
Sales Lead Keyholder
Pet Wants
Riverside, California
11.2025 - Current
- Led team in daily sales operations and customer service interactions.
- Trained new staff on product knowledge and store procedures.
- Managed inventory levels to ensure product availability for customers.
- Assisted customers with product selection and provided recommendations.
- Organized promotional displays to enhance customer engagement and visibility.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Identified trends in customer shopping habits and communicated those findings to management.
Store Manager
Sugarbomb Alchemy
Riverside, California
02.2016 - Current
- Build and maintain strong client relationships through active listening, problem-solving, and follow-up communication, ensuring high levels of customer satisfaction and loyalty.
- Utilize organizational skills to manage multiple tasks, ensuring accuracy and attention to detail in all operations.
- Increased sales revenue by 20% year-over-year by implementing targeted marketing campaigns and enhancing client engagement strategies.
- Conducted monthly performance evaluations, and implemented strategies to exceed sales targets.
- Developed and executed sales and marketing strategies based on market and customer insights, driving business development and revenue growth.
- Organized networking events and built relationships with key industry contacts to generate leads and enhance brand value.
- Provided ongoing support and guidance to team members, promoting high service standards, and professional growth.
- Handled celebrity and VIP clients, ensuring a luxury experience, and personalized service.
- Analyzed sales data and trends to adjust strategies and improve sales performance.
AKC Breeder of Pomeranians
Self-employed
Riverside, California
01.2010 - Current
- Implemented breeding programs to enhance genetic diversity and performance traits.
- Monitored health and nutrition of animals to ensure optimal breeding conditions.
- Utilized record-keeping systems to track breeding cycles and lineage information.
- Educated clients on best practices for animal care and breeding techniques.
- Researched industry trends to stay updated on best breeding practices and innovations.
- Ensured proper handling techniques were used when working with animals.
- Provided veterinary care for sick or injured animals including administering medications and treatments as needed.
Manager of Business Development and Sales
Shady Avenue Group
Pittsburgh, PA
01.2008 - 02.2014
- Maintained visual merchandising and store presentation to uphold high standards.
- Recruited, trained, and managed a team of 50+ employees, fostering a motivated and high-performing work environment.
- Built rapport with clients, fostering loyalty and encouraging repeat business, including VIPs.
Assistant Store Manager
Charles Spiegel for Men
Squirrel Hill, PA
01.2003 - 05.2008
- Provided exceptional customer service in retail environment for men's fashion (Loro Piana, Brunello Cucinelli, Zegna, Varvatos, Etro, ...)
- Assisted VIP clients with product selection and styling advice for television and media appearances.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Tracked customer interactions using CRM software tools.
- Monitored stock levels and placed orders when necessary.
- Supervised staff and coached team members in expectations for serving customers in a luxury-branded store.
Education
Psychology -
Riverside City College
RiversideSkills
- Luxury retail management
- Team leadership and staff development
- Sales strategy development and execution
- Clienteling and VIP relationship management
- Visual merchandising and brand presentation
- Inventory management and operational efficiency
- Effective communication and active listening
- Problem solving and complaint resolution
- Proficient in Microsoft Office Suite
- Proficient in SAP
- Time management and task prioritization
- Training
- Recruitment
- Performance evaluation
- Compliance with company policies
- Safety regulations
Timeline
Sales Lead Keyholder
Pet Wants
11.2025 - Current
Store Manager
Sugarbomb Alchemy
02.2016 - Current
AKC Breeder of Pomeranians
Self-employed
01.2010 - Current
Manager of Business Development and Sales
Shady Avenue Group
01.2008 - 02.2014
Assistant Store Manager
Charles Spiegel for Men
01.2003 - 05.2008
Psychology -
Riverside City College