Sarah Fuentes
Gilberts,IL
Summary
Well-organized administrative professional experienced in an office environment. Effectively coordinate documents, records, and resources to maintain smooth daily operations. Organized and efficient Office Coordinator known for high productivity and task completion. Specialize in administrative support, workflow coordination, and time management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
16
16
years of professional experience
Work History
Assistant Project Manager
Connor Electric Services
Schaumburg, IL
10.2022 - Current
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Procured and organized project documents, reports and files.
Customer Support Specialist
Ferrum Technology Services
Elgin, IL
01.2009 - 10.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained accurate records of financial transactions.
- Provided administrative support to the accounting department as required.
Education
High School Diploma -
James B. Conant High School
Hoffman Estates, IL05-1998
Skills
- Schedule Management
- Reporting and documentation
- Event Logistics
- Call Management
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Microsoft Excel
- Positive and professional
- 10-Key
- Filing
- Customer Relations
Timeline
Assistant Project Manager
Connor Electric Services
10.2022 - Current
Customer Support Specialist
Ferrum Technology Services
01.2009 - 10.2022
High School Diploma -
James B. Conant High School
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