Sarah Gannon
Franklin
Summary
Dynamic Team Manager at Panera Bread with a proven track record in training coordination and customer relationship management. Expert in motivating teams to exceed performance goals while ensuring cash handling accuracy. Recognized for enhancing operational efficiency and fostering a positive work environment through effective coaching and performance analysis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Manager
Panera Bread
Newton
01.2023 - Current
- Assisted in training new team members on company policies.
- Handled customer inquiries to provide timely resolutions.
- Monitored daily operations to identify areas for improvement.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Coached team for success by using corrective action processes.
- Managed cash transactions and balanced cash drawers accurately.
- Processed customer payments using point-of-sale systems efficiently.
- Maintained a clean and organized money handling area at all times.
- Conducted regular audits of cash registers to ensure compliance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2024
Skills
- Training coordination
- Customer inquiry resolution
- Operation monitoring
- Team motivation
- Cash handling accuracy
- Customer relationship management
- Time Management
- Communication Skills
Certification
- ServSafe Certification
Timeline
Team Manager
Panera Bread
01.2023 - Current
High School Diploma -
Penn Foster Career School
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