Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Leahanne Garcia

Mount Vernon,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.


I love to learn new things and to work with others to advance and better performance in the work place.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sedgwick Claims Management
08.2021 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Bar Tender/Hostess

Backroads Bar and Grill
05.2021 - 12.2021

Bar tending in a very busy and well known bar. I would receive money and place bands on customers for the night. I also mixed and served drinks through out the night.

Substitute Teacher

Mount Vernon ISD
11.2020 - 06.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Bookkeeper

Bookkeeping Unlimited
02.2017 - 08.2020
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Education

Associate of Arts - General Education

Texarkana College
Texarkana, TX
08-2015

High School Diploma -

Mount Vernon High School
Mount Vernon, TX
05-1994

Skills

  • I am able to answer multiple phone lines I am able to use a fax, printer and postage machine I have used Quickbooks, Excel, Microsoft Word and several other computer programs I have worked as a receptionist in different medical offices Since 2002 I have worked seasonally for H&R Block as a receptionist In 2009 I began preparing taxes as well I have experience in payroll, accounts receivable and some accounts payable

Timeline

Customer Service Representative

Sedgwick Claims Management
08.2021 - 11.2024

Bar Tender/Hostess

Backroads Bar and Grill
05.2021 - 12.2021

Substitute Teacher

Mount Vernon ISD
11.2020 - 06.2021

Bookkeeper

Bookkeeping Unlimited
02.2017 - 08.2020

Associate of Arts - General Education

Texarkana College

High School Diploma -

Mount Vernon High School
Sarah Leahanne Garcia