Sarah Garcia
Holland
Summary
Dynamic professional with extensive experience at INONTIME Logistics and Warehousing, excelling in dispatch operations and optimizing routing strategies. Known for exceptional problem-solving and relationship-building skills, I leverage my proficiency in Microsoft Office and attention to detail to enhance efficiency and deliver outstanding service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Dispatcher
INONTIME Logistics and Warehousing
Zeeland
07.2024 - Current
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Responded promptly to commuting team members, customer inquiries, and resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
Assistant Property Manager
Good Samaritan Ministries/GSM Properties
Holland
05.2022 - 04.2024
- Following standard operating procedures, facilitate move-in, duration of tenancy, and move-out of residents
- Be the main point of contact for a designated set of residents, maintaining a positive, professional, supportive relationship
- Process maintenance requests, schedule property repairs, manage and document tenant communications
- Conduct regular property walk-throughs and accompany city and MSHDA inspections as scheduled
- Process and send notices to tenants, including general communications, outstanding rent balance notices, lease violations, and scheduled maintenance
- Manage records and files of current tenants
- Work on-call as needed.
Home Energy Consultant
Good Samaritan/City of Holland
Holland
04.2022 - 04.2024
- Inspecting a family home or residential building, analyzing energy use, and recommending energy-saving methods and upgrades like LED lights, solar panels, and automated thermostats.
Housing Resource Navigator
Good Samaritan Ministries
Holland
02.2021 - 03.2022
- Complete housing assessment and identify housing barriers, preferences, needs and goals
- Assist household in locating, securing, and maintaining rental housing of their choice, which can include assisting households with filling our rental applications, MSHDA
- Voucher paperwork, interpreting leases and understanding tenants rights and responsibilities
- Identify and negotiate with new and existing housing opportunities through outreach to landlords, property management companies, relators, and other housing providers
- Develop working knowledge of eligible program guidelines and prepare materials to help explain programs incentives to housing providers
- Secure documentation from participants and other agencies according to requirements
- Maintain accurate and timely records in client-related date tracking system (HMIS)
- Work respectfully and effectively in multicultural environment and provide services in a non-judgmental manner.
Elementary Classroom Assistant
Boys & Girls Clubs of Greater Holland
Holland
09.2020 - 10.2021
- Supervising the arrival and departure of children
- Taking the parents of new members on an informational tour of the building
- Supervising the homework room
- Answering questions and providing assistance with homework
- Creating and implementing new educational and recreational programs for a class of about 80 children
- Providing parents with community resources when they are in need of assistance.
Frontline Receptionist
Good Samaritan Ministries
Holland
09.2020 - 12.2020
- Answering the telephone and greeting visitors and customers in a courteous and professional manner
- Routing calls to the appropriate staff member
- Greeting visitors and directs visitors to the appropriate staff member
- Operates office equipment such as copier, postage machine and fax
- Listening to voicemails and returning calls
- Making sure informational material is available to customers and visitors
- Assure that the office is clean and welcoming.
Leasing Specialist
Peak Living
Holland
09.2019 - 08.2020
- Greeting customers and giving them detailed information of the community
- Answering phones and screening calls
- Showing, and touring apartments with applicants
- Providing compliance with a complete and error free application for residency
- Assessing applicants file and doing a calculation of their gross annual income to ensure they are under maximum income limits per the State of Michigan.
CNA
Hallmark of Holland
Holland
11.2017 - 07.2019
- Assisted residents with daily living activities including meals exercise and leisure programs
- Provided assistance as needed with resident admissions discharges and transfers
- Maintained and updated assigned documentation on a regular basis
- Reported all changes in resident condition and allegations of residence abuse to charge nurse on duty
- Notified charge nurse of unavailable or low stocks of required supplies.
CNA
Rest Haven Care
Holland
02.2015 - 10.2017
- Ensured resident well-being and safety in all performed tasks
- Provided residents with daily activity assistance in dressing grooming and bathing
- Brought fresh drinking water and meal supplements as required
- Assisted residents using walkers and wheelchairs in compliance with facility policy
- Maintained neat and clean appearance of resident rooms.
Administrative Assistant
Clear View Windshield Repair
Battle Creek
01.2014 - 02.2015
- Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency
- Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues
- Expert user of Microsoft Office; quickly learn and master new technology.
Education
Associate of Applied Science - Legal Studies
Grand Valley State University
Allendale, MISkills
- Teamwork and collaboration
- Problem-solving
- Call handling
- Problem solving
- Attention to detail
- Manufacturing expertise
- Administrative support
- Scheduling and appointment management
- Leasing and sales strategies
- Interpersonal skills
- Relationship building
- Clerical proficiency
- Rent collection and payment processing
- Project management
- Tenant relations and communication
- Property inspections and management
- Childcare experience
- Housing regulations knowledge
- Computer operation skills
- Microsoft Office proficiency
- Telephone and email etiquette
- Dispatching operations
- Classroom management techniques
- Fair housing compliance
- Yardi software expertise
Timeline
Dispatcher
INONTIME Logistics and Warehousing
07.2024 - Current
Assistant Property Manager
Good Samaritan Ministries/GSM Properties
05.2022 - 04.2024
Home Energy Consultant
Good Samaritan/City of Holland
04.2022 - 04.2024
Housing Resource Navigator
Good Samaritan Ministries
02.2021 - 03.2022
Elementary Classroom Assistant
Boys & Girls Clubs of Greater Holland
09.2020 - 10.2021
Frontline Receptionist
Good Samaritan Ministries
09.2020 - 12.2020
Leasing Specialist
Peak Living
09.2019 - 08.2020
CNA
Hallmark of Holland
11.2017 - 07.2019
CNA
Rest Haven Care
02.2015 - 10.2017
Administrative Assistant
Clear View Windshield Repair
01.2014 - 02.2015
Associate of Applied Science - Legal Studies
Grand Valley State University
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