Sarah Gibbs
Durant,OK
Summary
Skilled customer service representative with 15+ years of experience in hospitality and sales roles. Proficient in data entry, POS systems, and customer service software. Proven ability to work effectively in fast-paced environments, manage multiple projects, and lead teams. Possesses strong communication and interpersonal skills, with a focus on providing exceptional customer service and building strong relationships with clients and colleagues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Medicare)
OmniCare365
Durant, OK
11.2024 - 01.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Experienced with multiple screens & taking payments
- Worked remotely
- Entered and verified data accurately into company database, ensuring data integrity
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
- Maintained confidentiality and security of sensitive information by following established protocols
Bartender
Buffalo Wild Wings
Sherman, TX
09.2017 - 11.2024
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Participated in monthly team meetings to discuss new promotions or menu changes
- Collaborated with management on pricing strategies based on market trends and competitor analysis
Server/Waiter
Chili's
Durant, OK
01.2016 - 09.2017
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
- Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
- Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
- Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
- Assisted in training new servers on restaurant policies, procedures, and service standards to maintain consistent quality of service
- Implemented upselling techniques resulting in an increase in average check size by 20%
- Maintained knowledge of food safety regulations and implemented proper handling procedures for safe food service
- Coordinated with host/hostess team to manage waitlist efficiently during peak hours while ensuring optimal guest flow
- Utilized POS system proficiently for order entry accuracy and efficient table management throughout shifts
- Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
Shift Manager
Whataburger
Sherman, TX
08.2014 - 01.2016
- Led a team of 20 employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
Personal Care Attendant
Wells Private Home Care
Durant, OK
01.2010 - 08.2014
- Provided personalized care and assistance to individuals with disabilities or chronic illnesses
- Assisted clients with activities of daily living, including bathing, dressing, grooming, and toileting
- Administered medications according to prescribed schedules and documented any changes in health status
- Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis
- Implemented individualized care plans developed by healthcare professionals to meet specific client needs
- Ensured a safe environment for clients by identifying potential hazards and taking appropriate preventive measures
- Assisted with mobility devices such as wheelchairs, walkers, and canes to enhance client independence
- Provided companionship and emotional support to clients through active listening and engaging in meaningful conversations
- Collaborated with healthcare team members to coordinate medical appointments and transportation for clients
- Maintained accurate records of client progress, activities performed, medication administration, and any changes in condition or behavior
- Responded promptly to emergencies or urgent situations by following established protocols for crisis management
- Prepared nutritious meals based on dietary restrictions or preferences while ensuring proper food safety practices were followed at all times
- Supported clients in maintaining a clean living space by performing light housekeeping tasks such as tidying up rooms and doing laundry
- Assisted with physical therapy exercises as directed by therapists to improve strength, flexibility, balance, and overall mobility
- Managed inventory of medical supplies and equipment; restocked items when necessary
- Coordinated social outings or recreational activities for clients to promote socialization and engagement within the community
- Attended training sessions regularly to stay updated on best practices in personal care and safety procedures
- Demonstrated empathy towards clients' emotional well-being while respecting their privacy and dignity at all times
- Communicated effectively with family members or caregivers regarding any changes in client's condition or care
- Collaborated with healthcare professionals to develop and implement behavior management strategies for clients with challenging behaviors
- Supported clients in participating in recreational activities, hobbies, or interests that promote mental stimulation and overall well-being
Education
GED -
Durant High School
Durant, OKSkills
- Hospitality
- Order Entry
- Sales
- Customer service
- Time management
- CRM software
- POS
- Front desk
- Patient care
- Food safety
- Cash register
- Bartending
- Citrix
- Training
- Serving Experience
- Microsoft Word
- CMS
- Microsoft Outlook
- Remote work
- Google Workspace
- Microsoft Teams
- Data Entry
Certification
- Driver's License, Indefinite
- TABC, 09/01/24 to 09/30/26
- Grayson County Food Handlers Card, 09/01/24 to 09/30/26
Additional Information
I am also Servsafe certified
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Customer Service Representative (Medicare)
OmniCare365
11.2024 - 01.2025
Bartender
Buffalo Wild Wings
09.2017 - 11.2024
Server/Waiter
Chili's
01.2016 - 09.2017
Shift Manager
Whataburger
08.2014 - 01.2016
Personal Care Attendant
Wells Private Home Care
01.2010 - 08.2014
GED -
Durant High School