Sarah Gonzales
Oakland,CA
Summary
Diligent inspiring hairstylist with proven aptitude for creating stylish and personalized looks that enhance client satisfaction. Leveraged diverse range of techniques to achieve consistently high-quality results. Demonstrated expertise in color treatments and precision cutting while maintaining strong focus on client relationships and adaptability to trends.
Overview
7
7
years of professional experience
Work History
Ambassador
CitizenM
06.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Cross-trained in multiple roles to enhance operational efficiency and team flexibility
Host/Food Runner
Drakes Dealership
07.2021 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Floor Manager
Nug Wellness
09.2020 - 07.2021
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
General Manager
Samovar Tea Lounge
08.2018 - 06.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Certificate of Completion - Cosmetology
Cinta Aveda Institute
San Francisco, CA06-2025
Skills
- Customer engagement
- Team management
- Product knowledge
- Customer education
- Social perceptiveness
- Strategic Decision-Making
- Effective Task Management
Timeline
Ambassador
CitizenM
06.2022 - Current
Host/Food Runner
Drakes Dealership
07.2021 - 06.2022
Sales Floor Manager
Nug Wellness
09.2020 - 07.2021
General Manager
Samovar Tea Lounge
08.2018 - 06.2020
Certificate of Completion - Cosmetology
Cinta Aveda Institute
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