Sarah Gorman
Kissimmee,FL
Summary
Dynamic and dependable professional with a strong background in customer service at SeaWorld Parks & Resorts. Proven ability to enhance guest experiences through effective problem resolution and teamwork. Skilled in maintaining operational efficiency and fostering a welcoming environment, while demonstrating flexibility and active listening in high-pressure situations.
Overview
14
14
years of professional experience
Work History
Park Area
SeaWorld Parks & Resorts
Orlando
09.2019 - 03.2026
- Assisted guests with inquiries, enhancing overall visitor experience and satisfaction.
- Learned safety protocols and park operations, ensuring compliance with established guidelines.
- Supported team in maintaining cleanliness and organization of park areas, promoting a welcoming environment.
- Executed routine maintenance tasks, contributing to efficient operational flow within designated zones.
Recreation Assistant
Orange Lake Resorts
Kissimmee, FL
03.2015 - 11.2018
- Assisted in planning and organizing recreational activities for diverse guest demographics.
- Facilitated daily operations of recreational facilities, ensuring a clean and safe environment.
- Collaborated with team members to enhance guest experiences through engaging programs.
- Provided support in managing equipment inventory and maintenance schedules effectively.
Host
Dennys Resturant
Kissimmee, FL
01.2014 - 07.2017
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed waitlists and reservations using restaurant management software.
- Communicated daily specials and promotions to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
Concierge
All Guest Services
Orlando, Florida
05.2012 - 07.2016
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated transportation arrangements, enhancing guest travel experiences and satisfaction.
- Assisted guests with local recommendations, ensuring tailored experiences during their stay.
- Managed reservations efficiently, contributing to seamless front-desk operations and guest check-ins.
Education
High School Diploma -
Tenoroc High
Lakeland, FLSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Dependable and responsible
Organizational skills
Calm under pressure
Active listening
Problem resolution
Timeline
Park Area
SeaWorld Parks & Resorts
09.2019 - 03.2026
Recreation Assistant
Orange Lake Resorts
03.2015 - 11.2018
Host
Dennys Resturant
01.2014 - 07.2017
Concierge
All Guest Services
05.2012 - 07.2016
High School Diploma -
Tenoroc High