Sarah Gray
Bakersfield,CA
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Body Xchange Health Clubs
Bakersfield, CA
01.2017 - 11.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Disinfected frequently touched between guests to minimize infection risks.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Kept hostess station neat and clean with well-stocked supplies.
- Kept register accurate through correct billing, payment processing and cash management practices.
Host
Johnny Garlics
Bakersfield, CA
05.2017 - 12.2017
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Cashier
Cones Health Foods & Vitamins
Bakersfield, CA
07.2015 - 04.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Big 5 Sporting Goods
Bakersfield, CA
08.2014 - 06.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Science - Child Development
California State University - Bakersfield
Bakersfield, CASkills
- Member Support
- Customer Needs Assessments
- Delivering Orders to Guests
- Guest Satisfaction
- Sanitation Guidelines
- Billing and Payment Processing
- Supply Stocking
- High-Volume Environments
- People Skills
- Guest Interaction
- Machinery Upkeep
Timeline
Host
Johnny Garlics
05.2017 - 12.2017
Front of House Team Member
Body Xchange Health Clubs
01.2017 - 11.2018
Cashier
Cones Health Foods & Vitamins
07.2015 - 04.2016
Cashier
Big 5 Sporting Goods
08.2014 - 06.2015
Associate of Science - Child Development
California State University - Bakersfield