Overview
Work History
Education
Skills
Timeline
Generic

Sarah Gray

Bakersfield,CA

Overview

4
4
years of professional experience

Work History

Front of House Team Member

Body Xchange Health Clubs
Bakersfield, CA
01.2017 - 11.2018
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Host

Johnny Garlics
Bakersfield, CA
05.2017 - 12.2017
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests.
  • Checked and restocked server areas and organized and got change for front counter.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Cashier

Cones Health Foods & Vitamins
Bakersfield, CA
07.2015 - 04.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Big 5 Sporting Goods
Bakersfield, CA
08.2014 - 06.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Associate of Science - Child Development

California State University - Bakersfield
Bakersfield, CA

Skills

  • Member Support
  • Customer Needs Assessments
  • Delivering Orders to Guests
  • Guest Satisfaction
  • Sanitation Guidelines
  • Billing and Payment Processing
  • Supply Stocking
  • High-Volume Environments
  • People Skills
  • Guest Interaction
  • Machinery Upkeep

Timeline

Host

Johnny Garlics
05.2017 - 12.2017

Front of House Team Member

Body Xchange Health Clubs
01.2017 - 11.2018

Cashier

Cones Health Foods & Vitamins
07.2015 - 04.2016

Cashier

Big 5 Sporting Goods
08.2014 - 06.2015

Associate of Science - Child Development

California State University - Bakersfield

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Sarah Gray