Sarah Green
Port Charlotte,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Casino Sales and Support
Carnival Cruise Lines
Remote
09.2025 - Current
- Demonstrates respect, friendliness, and willingness to help wherever needed
- Assists with day-to-day operations, working efficiently and productively with all team members
- Works flexible hours across night, weekend, and holiday shifts.
- Uses critical thinking to break down problems, evaluate solutions, and make decisions
- Resolves customer inquiries and complaints efficiently through various communication channels
- Responds to customer requests for products, services, and company information
- Develops strong product knowledge to provide informed recommendations based on individual customer needs
Australian Desk Agent
Carnival Cruise Line
Remote
10.2024 - 09.2025
- Communicated efficiently with guests about their bookings
- Researched answers for the guests for difficult questions
- Documented the booking on the call with guests
- Communicated with the coaches about difficult situations
- Assisted guests with new bookings
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Managed approximately 50-60 incoming calls per day
Fun Expert Agent
Carnival Cruise Line
Remote
07.2023 - 10.2024
- Assisted customers with technical issues such as password updates and changing emails
- Created new bookings for customers
- Guided customers online to make additional purchases
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference
- Addressed customer inquiries to ensure satisfaction and foster positive service experience
Resume Center Associate
Addison Group
Remote
06.2021 - 05.2023
- Edited resumes using Microsoft Word
- Uploaded formatted resumes into Bullhorn and Salesforce for the recruiters
- Utilized Microsoft Teams for communication, grab new work, and daily changes
- Communicated with recruiters on how to format the resume
- Collaborated with other coworkers on guidelines for formatting resumes
Crew Member
Cinemark Century 16
Beaverton, OR
11.2018 - 03.2020
- Compliant with the liquor laws of Oregon, while serving customers alcoholic beverages
- Trained new hires on creating alcoholic and coffee beverages
- Assisted managers with daily inventory
- Implemented efficient cleaning routines to enhance operational workflow across various facilities
- Processed customer transactions efficiently using point-of-sale systems
HR Assistant/Wholesale Clerk
Damerow Ford
Beaverton, OR
12.2018 - 01.2020
- Organized employee files and processed W2’s for all the employees
- Collaborated with ADP, Compli, and Employee Navigator to update employee statuses
- Worked with CDK to process credit card transactions and update the inventory of cars at dealerships
- Balanced the accounting spreadsheet with Excel
- Communicated with other dealerships with an inventory of cars
Processing Associate
Vanguard
Scottsdale, AZ
11.2016 - 07.2018
- Collaborated with various computer functions to process clients’ requests
- Discussed with co-workers on problem-solving to improve in-house efficiency
- Used Excel for projects such as tracking our workflow
- Led huddles with the team to talk about metrics and current events
- Streamlined document processing procedures to enhance efficiency and reduce turnaround times
- Analyzed processing trends to recommend improvements for enhanced productivity and service delivery
Education
Bachelor of Arts - History
University of Central Florida
Orlando, FL12-2026
Bachelor of Science - Labor Relations
Indiana University - Purdue University (IUPUI)
Indianapolis, IN05.2016
High School Diploma - undefined
NJSP High School
North Judson, IN01.2011
Skills
- HR Laws
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Teams
- Slack
- Zoom
- Adaptive Learner
- Salesforce
- Tech Savvy
- Citrix
- Five9
- Zendesk
- Customer service
- Problem-solving
- Friendly, positive attitude
- Multitasking
- Critical thinking
- NICE
Accomplishments
Florida Conference of Historians - Presenter
Presented original research on Preserving History in the Community, January 2026
UCF Showcase - Panel Presenter
Presented research on Metadata, December 2025
High Impact Student Showcase
Presented research topics on Sir Francis Drake, November 2025
UCF Showcase - Panel Presenter
Presented Preserving the History, August 2025
Timeline
Casino Sales and Support
Carnival Cruise Lines
09.2025 - Current
Australian Desk Agent
Carnival Cruise Line
10.2024 - 09.2025
Fun Expert Agent
Carnival Cruise Line
07.2023 - 10.2024
Resume Center Associate
Addison Group
06.2021 - 05.2023
HR Assistant/Wholesale Clerk
Damerow Ford
12.2018 - 01.2020
Crew Member
Cinemark Century 16
11.2018 - 03.2020
Processing Associate
Vanguard
11.2016 - 07.2018
Bachelor of Science - Labor Relations
Indiana University - Purdue University (IUPUI)
High School Diploma - undefined
NJSP High School
Bachelor of Arts - History
University of Central Florida