Sarah Green
Port Charlotte
Summary
Customer service professional skilled in resolving inquiries and fostering loyalty. Strong communicator who utilizes critical thinking to assess and address challenges effectively, ensuring satisfaction through informed product recommendations. Adaptable team player committed to achieving organizational goals through reliable and empathetic service.
Overview
10
10
years of professional experience
Work History
Casino Sales and Support
Carnival Cruise Line
09.2025 - Current
- Demonstrated respect, friendliness, and willingness to help others.
- Supported day-to-day operations by collaborating effectively with team members to enhance workflow
- Adapted schedule to include night, weekend, and holiday shifts across night, weekend, and holiday shifts.
- Develops strong product knowledge to provide informed recommendations based on individual customer needs
- Addressed customer inquiries and complaints promptly through multiple communication channels, ensuring satisfaction
- Works flexible hours across night, weekend, and holiday shifts.
- Uses critical thinking to break down problems, evaluate solutions, and make decisions
Australian Desk Agent
Carnival Cruise Lines
10.2024 - 09.2025
- Communicated booking details to guests, ensuring clarity and satisfaction
- Researched and provided accurate answers to guests' complex inquiries
- Assisted guests with new bookings
- Documented the booking on the call with guests
- Assisted guests in making new bookings, enhancing their overall experience
- Used critical thinking to break down problems and evaluate solutions
- Handled 50-60 incoming calls daily
Fun Expert Agent
Carnival Cruise Lines
07.2023 - 10.2024
- Resolved technical issues for customers, including password updates and email changes
- Guided customers online to make additional purchases
- Facilitated online customer guidance to enable additional purchases
- Documented customer interactions to enhance comprehensive database for future reference
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference
Resume Center Associate
Addison Group
06.2021 - 05.2023
- Reviewed and improved resume content for clarity and professionalism using Microsoft Word
- Uploaded formatted resumes into Bullhorn and Salesforce to streamline recruiter access
- Communicated with recruiters on how to format the resume
- Collaborated with other coworkers on guidelines for formatting resumes
- Collaborated with coworkers to establish and refine formatting guidelines for resumes
Crew Member
Cinemark Century 16
Beaverton
11.2018 - 03.2020
- Trained new hires on creating alcoholic and coffee beverages
- Trained new hires on beverage preparation, ensuring consistency and quality in service
- Assisted managers with inventory management, supporting accurate stock levels and availability
- Implemented cleaning routines to streamline operational workflow across facilities
- Implemented efficient cleaning routines to enhance operational workflow across various facilities
HR Assistant/Wholesale Clerk
Damerow Ford
Beaverton
12.2018 - 01.2020
- Organized employee files and processed W2s to ensure accurate tax documentation for all employees
- Organized employee files and processed W2's for all the employees
- Collaborated with CDK to process transactions to process credit card transactions and update the inventory of cars at dealerships
- Balanced accounting spreadsheet using Excel to maintain financial accuracy and track transactions
- Communicated with other dealerships to coordinate inventory of cars and streamline sales processes
Processing Associate
Vanguard
Scottsdale
11.2016 - 07.2018
- Collaborated with IT and operations to process client requests efficiently
- Collaborated with co-workers to identify solutions for improving in-house efficiency.
- Utilized Excel to track workflow and optimize project management
- Discussed with co-workers on problem-solving to improve in-house efficiency
- Led huddles with the team to talk about metrics and current events
- Used Excel for projects such as tracking our workflow
Education
Bachelor of Arts - History
University of Central Florida
Orlando, FL07-2026
Bachelor of Science - Labor Relations
Indiana University - Purdue University (IUPUI)
Indianapolis, IN05-2016
Skills
- Compliance Regulations
- Microsoft Office (Word, Excel, PowerPoint)
- Microsoft Teams
- Technical Support
- Zendesk
- Technical proficiency
- Remote Access Tools
- Call Center Software
- Customer service
- Problem-solving
- Analytical and critical thinking
- Multitasking
- NICE
- Performance Analytics
- HR Laws
Accomplishments
- Presenter, Florida Conference of Historians, Presented original research on Preserving History in the Community, 01/01/26
- Panel Presenter, UCF Showcase, Presented research on Metadata, 12/01/25
- Presenter, High Impact Student Showcase, Presented research topics on Sir Francis Drake, 11/01/25
- Panel Presenter, UCF Showcase, Presented Preserving the History, 08/01/25
Internship
UCF Public History Internship, 05/25 - 05/26
- Transcribed and edited oral history interviews for inclusion in UCF's RICHES digital archive
- Created and edited metadata for digitized archival materials, enhancing public access to Central Florida history
- Assisted with digitization and cataloging of archival collections, applying foundational archival and digital preservation practices
- Contributed to public-facing digital exhibits and storytelling projects, highlighting regional history
- Participated in public history events such as the Apopka Women Veterans History Harvest, assisting with oral history interviews and hands-on digitization of historical materials
Timeline
Casino Sales and Support
Carnival Cruise Line
09.2025 - Current
Australian Desk Agent
Carnival Cruise Lines
10.2024 - 09.2025
Fun Expert Agent
Carnival Cruise Lines
07.2023 - 10.2024
Resume Center Associate
Addison Group
06.2021 - 05.2023
HR Assistant/Wholesale Clerk
Damerow Ford
12.2018 - 01.2020
Crew Member
Cinemark Century 16
11.2018 - 03.2020
Processing Associate
Vanguard
11.2016 - 07.2018
Bachelor of Arts - History
University of Central Florida
Bachelor of Science - Labor Relations
Indiana University - Purdue University (IUPUI)