Sarah Green
Douglassville,PA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ups Store
06.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Hostess/Customer Service Representative
Union Jacks
03.2023 - 07.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Family Nanny
Mahler Family
05.2021 - 12.2022
- Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
2nd Assistant Store Manager
Zumiez
09.2020 - 04.2021
- Increased customer satisfaction by addressing and resolving customer concerns promptly and efficiently.
- Contributed to a positive work environment by promoting teamwork and fostering open communication among staff.
- Oversaw daily cash handling procedures, ensuring accurate accounting of all transactions while minimizing discrepancies or losses.
- Assisted store manager with payroll, team scheduling and cash register deposits and receipts.
- Rotated merchandise and displays to feature new products and promotions.
Warehouse Worker (temp)
Sam Adams
06.2020 - 08.2020
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Parkland High School
Allentown, PA06.2020
Diploma in Marketing & Business - Marketing & Business
Lehigh Career And Technical Institute
Schnecksville, PA06.2019
Skills
- Exceptional Customer Service
- Building Rapport
- Cash Handling
- Store Opening and Closing
- Excellent People Skills
- Flexible Schedule
- Listening Skills
- Outgoing Personality
- Merchandising Understanding
- Retail Store Operations
- Shipment Processing
Timeline
Sales Associate
Ups Store
06.2023 - Current
Hostess/Customer Service Representative
Union Jacks
03.2023 - 07.2023
Family Nanny
Mahler Family
05.2021 - 12.2022
2nd Assistant Store Manager
Zumiez
09.2020 - 04.2021
Warehouse Worker (temp)
Sam Adams
06.2020 - 08.2020
High School Diploma -
Parkland High School
Diploma in Marketing & Business - Marketing & Business
Lehigh Career And Technical Institute
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