Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sarah Hadley

Harrisville,RI

Summary

Dedicated Master of Social Work student with over five years’ experience in the health and human services field. Seeking to contribute effectively to a fast-paced social work environment by leveraging clinical and administrative skills.

Overview

5
5
years of professional experience

Work History

Clinical Support Manager

Riverside Community Care Mobile Crisis
Milford, MA
02.2023 - Current
  • Efficiently manages triage and office duties concurrently, while also taking on new responsibilities
  • Aids in formulating strategies for enhancing operational efficiency in the clinical team; supports leadership implementing changes to optimize daily functions
  • Conducts training sessions for new employees on proper protocols and procedures for providing effective patient care services
  • Oversees daily program administration and operations

Interim Office Manager

Riverside Community Care Mobile Crisis
Milford, MA
03.2022 - 02.2023
  • Delivered essential support for administrative and operational tasks across various teams
  • Managed billing processes and insurance verifications and authorizations; achieved 85% reduction in errors, maximizing reimbursements from third-party payers within 6 months
  • Created training materials and processes for new hire onboarding that enhanced onboarding efficiency through streamlined processes
  • Created tracking systems for recruitment, referrals, billing discrepancies, and record requests, enabling leadership to identify trends through comprehensive monitoring

Triage Manager

Riverside Community Care Mobile Crisis
Milford, MA
06.2021 - 02.2023
  • Supported and supervised 15 triage staff managing over 200 monthly crisis intervention requests, applying clinical and administrative judgment to assess each call
  • Collaborated daily with Milford Regional Medical Center social work team and behavioral health nurses to review patient care plans
  • Oversaw program adherence to local, state, and federal regulatory standards

Referral and Billing Coordinator

Seven Hills Early Intervention
Cranston, RI
04.2020 - 06.2021
  • Entered approximately 600 weekly billing entries into Electronic Health Record (EHR), maximizing third-party reimbursements through meticulous entry
  • Analyzed data trends to refine billing procedures
  • Processed over 50 monthly referrals with precision, enhancing service delivery through organized referral management

Education

Master of Science - Social Work

Syracuse University
Syracuse, NY
08-2025

Master of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH
05-2020

Bachelor of Science - Biology

Rhode Island College
Providence, RI
05-2015

Skills

  • Leadership
  • Administrative support
  • Patient care management
  • Interdepartmental communication and coordination
  • Employee training and development
  • Multitasking
  • Communication
  • Critical thinking

Affiliations

Riverside Community Care

  • Health Equity Committee
  • Disability Competent Care Committee

Timeline

Clinical Support Manager

Riverside Community Care Mobile Crisis
02.2023 - Current

Interim Office Manager

Riverside Community Care Mobile Crisis
03.2022 - 02.2023

Triage Manager

Riverside Community Care Mobile Crisis
06.2021 - 02.2023

Referral and Billing Coordinator

Seven Hills Early Intervention
04.2020 - 06.2021

Master of Science - Social Work

Syracuse University

Master of Science - Healthcare Administration

Southern New Hampshire University

Bachelor of Science - Biology

Rhode Island College

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Sarah Hadley