Sarah Hafner
Canyon Lake,CA
Summary
Accomplished professional with a strong background in people development, training management, and team collaboration. Successfully led initiatives that improved employee retention and engagement, fostering a quality-driven culture in photography operations and execution. Results-oriented professional with extensive experience in photography management and team development. Known for strong coaching skills and operational oversight, successfully implementing improvement initiatives that drive employee engagement and enhance picture-day execution.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Regional Photography Manager
Shutterfly / Lifetouch
Eden Prairie, Minnesota
12.2019 - 03.2026
- Partners with area leadership on workforce and seasonal staffing planning, hiring, onboarding, retention, training and development, coaching, performance management, regulatory compliance, payroll reporting, and execution of established goals.
- Company subject-matter expert for all Photography programs, overseeing hiring, training, equipment logistics, scheduling, picture-day execution, and image-quality standards, while fostering a strong, quality-driven photo culture.
- Partners with FTS and the Field Support Office to ensure alignment on company processes and procedures, effective resource utilization, identification of performance opportunities, and execution of improvement initiatives.
- Collaborates with Regional Leaders, in partnership with Field Finance, to deliver on financial budget expectations; regularly monitors Area performance, and implements corrective actions as needed.
- Ensures area alignment around photo training, company updates, employee and account retention efforts, and employee recognition; drives participation in all eligible company recognition programs.
- Host area,regional and 1:1 PM alliance calls as needed to provide a tailored approach to mentorship of leadership development
Regional Photography and Operations Manager
Shutterfly / Lifetouch
Eden Prairie, Minnesota
06.2017 - 12.2019
- A similar version of all current RPM responsibilities additionally,
- Collaborated with the RDO to support the APOM, ensuring alignment with all company processes and procedures, optimizing resource utilization, identifying performance-enhancement opportunities, and executing area improvement initiatives.
- Provides direction and guidance to the Operations Manager/Supervisor from the booking process through APO/job setup, data management, and production tasks, as well as customer service, in congruence with standard operating procedures and best practices.
- Collaborated with the Sales team and Service Center/Photo Ops team to ensure positive and productive working relationships
Training Manager Prestige/Affinity
Lifetouch
Eden Prairie, Minnesota
06.2013 - 06.2017
- Developed training materials, represented the field photography team in cross-functional collaborations, led a team of field trainers, monitored image quality, and implemented new procedures to drive continuous improvement.
Education
Some College (No Degree) - General Studies
Riverside City College
Riverside, CASkills
- People Development
- Training development
- Strategic thinking
- Photography standards
- Operational efficiency
- Budget management
- Coaching skills
- Team collaboration
- Interpersonal relations
- Workforce planning
- Adobe Creative suite
- Microsoft Office
Certification
Articulate Creator certified (2015)
Timeline
Regional Photography Manager
Shutterfly / Lifetouch
12.2019 - 03.2026
Regional Photography and Operations Manager
Shutterfly / Lifetouch
06.2017 - 12.2019
Training Manager Prestige/Affinity
Lifetouch
06.2013 - 06.2017
Some College (No Degree) - General Studies
Riverside City College