Sarah Haley
Virginia Beach,VA
Summary
Driven by a results-focused approach, I leveraged my expertise in specimen processing and exceptional communication skills at Sentara Healthcare to enhance laboratory efficiency and patient confidentiality. My adaptability and teamwork led to improved inter-departmental collaborations, significantly contributing to the facility's commitment to high-quality healthcare standards.
Overview
10
10
years of professional experience
Work History
Clinical Laboratory Assistant
Sentara Healthcare
12.2019 - Current
- Analyzed specimens according to established protocols and standards set by clinical lab director.
- Adhered to rigorous confidentiality standards when handling sensitive patient information, upholding ethical obligations and regulatory requirements.
- Processed specimens for further analysis by other labs or healthcare providers.
- Managed registration and test data entry across multiple healthcare facilities including hospitals, nursing facilities, and physician offices.
- Effectively resolved customer inquiries and issues, both internally and externally.
- Collaborated with team members to collect and process specimens for laboratory procedures.
Customer Service Representative
Best Buy
10.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Served as a liaison between customers and the relative department, ensuring inquiries and requests were addressed promptly within established parameters.
- Answered customer inquiries and provided accurate information regarding products and services.
Laboratory Support Specialist
Riverside Regional Medical Center
10.2014 - 10.2017
- Performed routine and special laboratory specimen collections, handled and distributed to different departments according to established SOP.
- Maintained patient confidentiality and properly identified patients according to facility guidelines.
- Followed department's quality control and assurance guidelines ensuring accurate performance job duties with proper documentation.
- Maintained a constant state of readiness in the department to meet accreditation standards from CAP, DNV, State, OSHA, CLIA, etc.
- Facilitated seamless shift transitions and resolved pending collection inquiries through effective communication within and between departments.
Education
No Degree - Biology
Old Dominion University
Norfolk, VA12.2026
Skills
- Sample Preparation
- Adaptable learner
- Laboratory safety protocols
- Specimen Processing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Problem-solving abilities
volleyball
I've played for over a decade, both competitive and recreational. I am used to playing on the hardwood courts; however, I am adjusting to beach volleyball. I love that it is an outlet for myself and a way to meet new individuals.
Timeline
Clinical Laboratory Assistant
Sentara Healthcare
12.2019 - Current
Customer Service Representative
Best Buy
10.2017 - 09.2019
Laboratory Support Specialist
Riverside Regional Medical Center
10.2014 - 10.2017
No Degree - Biology
Old Dominion University
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