Sarah Hankins
Pasadena
Summary
Dynamic professional with experience at UPS and a proven track record in package handling and safety compliance. Skilled in customer service and problem-solving, I excel at enhancing operational efficiency and ensuring client satisfaction. My ability to train employees and manage inventory contributes to team success and seamless service delivery.
Overview
9
9
years of professional experience
Work History
Preloader Warehouse Worker
UPS
Houston
10.2023 - Current
- Unloaded and loaded shipments efficiently to meet operational demands.
- Utilized scanning equipment to direct items according to routing schemes for mail sorting.
- Maintained up-to-date knowledge of safety procedures to ensure compliance.
- Handled heavy packages by hand or with equipment to support team objectives.
Server
Belle Station Midtown
Houston
07.2023 - Current
- Delivered exceptional customer service by serving food and beverages promptly to patrons.
- Streamlined the process for reservations and takeout orders to improve service speed.
- Regularly checked with guests for feedback, quickly resolving issues when necessary.
- Coordinated efforts with restaurant staff to ensure seamless operational flow.
- Maintained comprehensive knowledge of menu items and preparation methods for informed recommendations.
- Trained incoming employees on proper procedures and customer service expectations.
- Completed cleaning responsibilities by preparing dining areas for incoming guests, Performed closing and opening cleaning duties.
- Operated POS terminals efficiently for order entry, bill splitting, and total calculations.
Residential Counselor
Westbrook Prep
Hollywood
08.2019 - 11.2022
- Conducted regular room inspections to uphold cleanliness and security standards.
- Executed rounds to ensure safety of residents and communal areas.
- Collaborated with staff to address individual student issues effectively.
- Supervised group activities, including trips and social functions.
- Monitored client progress, documented behavioral changes, and reported findings to supervisors.
- Accompanied students during meal times to ensure proper supervision.
- Maintained comprehensive records of client information, including medical histories and counseling sessions.
- Provided support and guidance to clients in developing daily living skills.
Soldier
US Army National Guard
Amityville
01.2016 - 01.2019
- Conducted physical training, enabling all Soldiers to meet required fitness levels.
- Facilitated conflict resolution within unit, promoting a cohesive working environment.
- Executed mission directives with professionalism and compassion in situations.
Education
High School Diploma -
Long Beach High School
Long Island, NY06-2012
Skills
- Package handling and loading
- Equipment scanning
- Safety compliance
- Inventory management
- Warehouse organization
- Customer service and support
- Order management
- Time management
- POS operation
- Menu knowledge
- Employee training
- Problem solving
- Communication skills
- Team collaboration
- Food safety practices
- Upselling techniques and strategies
- Complaint resolution
Timeline
Preloader Warehouse Worker
UPS
10.2023 - Current
Server
Belle Station Midtown
07.2023 - Current
Residential Counselor
Westbrook Prep
08.2019 - 11.2022
Soldier
US Army National Guard
01.2016 - 01.2019
High School Diploma -
Long Beach High School
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