Sarah Hanna
Willing To Relocate,CA
Summary
Technical operations, program management and customer success leader with a background in transportation, logistics, compliance, and service operations. Translates business and regulatory needs into scalable workflows, supports ERP and MRP data migration, and uses KPI tracking, Jira, and cross-functional coordination to improve onboarding, data quality, and customer-facing execution.
Overview
1
1
Language
8
8
years of professional experience
Work History
Senior Program Manager
COMPETUM COLLECTIVE LLC
Remote
10.2024 - Current
- Led technical and operational program development for transportation compliance platform, translating business and regulatory requirements into executable system workflows that enhance compliance.
- Partnered with product, engineering, healthcare/testing partners, and operations to define integration requirements and facilitate compliance automation across multi-state markets.
- Designed end-to-end workflows defining data inputs, system ownership, handoffs, triggers, status updates, exception paths, and reporting requirements to streamline interdepartmental collaboration across customers and external service partners.
- Led implementation and onboarding programs for 100+ carriers, standardizing digital workflows to improve turnaround time and reduce operating costs.
Contractor
GroundWork
Remote
05.2026 - 05.2026
- Supported renewable-energy company MRP migration by preparing inventory and operational source data for NetSuite, helping create cleaner and more reliable data flows for inventory processing in new environment. Mapped source fields to NetSuite import requirements, cleaned, formatted, and validated data within standardized import templates to ensure compatibility and accuracy for migration. Identified data inconsistencies prior to migration and prepared structured inventory data for import, facilitating a smoother transition into new MRP workflow.
Senior Customer Success Manager
FR8APP
San Diego, CA
02.2024 - 10.2024
- Supported onboarding, revenue growth, and performance improvement for mid-market shipping clients across U.S.-Mexico trade lanes.
- Presented QBRs, campaign results, and proposal updates to clients.
- Identified and executed upsell and cross-sell opportunities across full product suite.
- Managed sales calls, proposals, and stakeholder relationships independently.
- Partnered with support teams through office hours and pitch repository workflows; client-facing role required up to 20% domestic travel as needed.
Enterprise Account Manager
FLOCK FREIGHT
Encinitas, CA
01.2023 - 01.2024
- Oversaw service delivery, carrier performance, and commercial growth for enterprise shipper accounts in digital freight marketplace.
- Managed 80+ shipper accounts, leveraging performance and margin analysis to enhance service consistency, retention, and account expansion.
- Led customer and carrier escalations, identified root causes, and implemented process improvements across pickup and delivery workflows.
Customer Success Lead & Account Manager
UBER FREIGHT
Chicago, IL
01.2019 - 01.2022
- Managed team of 7 through hiring, onboarding, task allocation, performance management, and high-volume operational support.
- Enhanced operational performance, team execution, customer adoption, and process improvement in high-growth digital freight platform.
- Developed standardized workflows and Tableau reporting to ensure process consistency and visibility.
- Used Jira to document and track product bugs and technical issues, supporting clear escalation between users and technical teams.
Education
BA - Organizational Management
Point Loma Nazarene University
San Diego, CASkills
- Program management
- SaaS onboarding
- Systems integration
- Data Analytics
- Process improvement
- Account operations
- Problem solving
- Strategic thinking
- Cross-functional team leadership
- Business analysis
Languages
Spanish
Professional
Timeline
Contractor
GroundWork
05.2026 - 05.2026
Senior Program Manager
COMPETUM COLLECTIVE LLC
10.2024 - Current
Senior Customer Success Manager
FR8APP
02.2024 - 10.2024
Enterprise Account Manager
FLOCK FREIGHT
01.2023 - 01.2024
Customer Success Lead & Account Manager
UBER FREIGHT
01.2019 - 01.2022
BA - Organizational Management
Point Loma Nazarene University