Sarah Hanna
Vestal,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
20
20
years of professional experience
Work History
Co-Owner
The Chalk Market
2017.08 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed financial operations and investments to maximize profits and minimize costs.
Office Manager
SERVPRO of Broome, Tompkins & Tioga Counties
2011.09 - 2017.08
- Provide leadership with strategic thinking and exemplify excellent customer service
- Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO Franchise procedures and processes
- Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues
- Work closely with all Owners
- Manage up words of 40 employees
- Monitor compliance and risk management
- Manage Franchise compensation plan
- Document and manage the office division performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Billing Representative
Addiction Center of Broome County
2010.11 - 2011.09
- Handle all commercial insurance information for the centers active clients
- Enter in all OASAS forms
- Work closely with Billing/Front office Manager and Clinical Director
- Perform daily clerical functions: phones, typing, filling and customer service
- Client record maintenance
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Front Desk duties when needed
- Book keeping duties when needed
- Forward all treatment reports to insurance companies in a timely manner
- Reviewed billing problems, researched issues, and resolved concerns.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Staffing Manager
Nursefinders
2007.10 - 2010.10
- Recruited, Interviewed and trained all prospective employees
- Gathered client orders and scheduled field employees to meet client needs
- Provided weekly reports on sales activity, growth, gross margins, field employee recruiting and placement activity
- Followed up with clients that have contract needs, problems and service needs
- Responsible for all payroll procedures for 200 employees in two separate offices- verified hours, rates and made necessary corrections
- Handled all payroll spreadsheets for 10 offices
- Resolved accounting issues regarding invoicing
- Performed daily clerical functions: phones, typing, filling and customer service
- Worked closely with Area Director.
Staffing Coordinator
Susquehanna Nursing Center
2004.08 - 2007.10
- Provided staffing for 3 units (160 bed unit)
- Schedule all vacation time for employees and provide covering staffing for units
- MDS paperwork
- Payroll for all nursing staff
- Clerical assist for DON and ADON
- Communication skills in person and also on telephone.
Education
Business and Administration -
Broome Community College
Regents Diploma -
Windsor Central High School
01.2004
Skills
- Customer service
- Microsoft Office
- Computer skills
Records Management
Financial Administration
Timeline
Co-Owner
The Chalk Market
2017.08 - Current
Office Manager
SERVPRO of Broome, Tompkins & Tioga Counties
2011.09 - 2017.08
Billing Representative
Addiction Center of Broome County
2010.11 - 2011.09
Staffing Manager
Nursefinders
2007.10 - 2010.10
Staffing Coordinator
Susquehanna Nursing Center
2004.08 - 2007.10
Business and Administration -
Broome Community College
Regents Diploma -
Windsor Central High School
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