Sarah Hansen
Williamsburg,United States
Summary
Enthusiastic and detail-oriented individual with a strong background customer and food services. Skilled in efficiently following cleaning procedures, processing transactions, and managing operations, contributing to customer satisfaction. Demonstrated adaptability in high-pressure environments, successfully balancing multiple tasks while maintaining a high level of accuracy. Committed to driving customer satisfaction and team success through effective collaboration and communication.
Overview
11
11
years of professional experience
Work History
Team Lead
Panera Bread
Williamsburg, VA
05.2024 - Current
- Provided excellent service advancing from cashier to team lead. Trained new staff members on register operations and customer service protocols, fostering a collaborative team atmosphere. Trained and supervised team members to maintain high standards of food safety and hygiene. Monitored food preparation processes and ensured adherence to recipes and portion control. Resolved customer complaints promptly to maintain a positive dining experience.
Seasonal Cashier
Tj Maxx
Williamsburg, VA
11.2014 - 01.2025
- Processed customer transactions swiftly and accurately, ensuring a positive shopping experience. Handled cash, credit, and debit transactions, ensuring secure and precise financial exchanges. Resolved customer complaints and issues promptly, contributing to overall customer satisfaction during holiday season. Engaged with customers to create a welcoming environment.
Junior Tax Return Assistant
Guardian Solutions
Williamsburg, VA
11.2023 - 05.2024
- Assisted in the preparation and filing of individual and business tax returns, ensuring compliance with federal and state regulations. Utilized tax software to input data and generate tax returns, enhancing efficiency and reducing manual entry errors. Communicated with clients to gather necessary documentation and clarify tax-related inquiries, ensuring a high level of client satisfaction. Assisted in the organization and maintenance of client files, ensuring easy retrieval and compliance with record-keeping requirements.
Education
High school -
Kolbe Academy
Williamsburg, VASkills
- Adaptability
- Communication Skills
- Customer Service
- Time Management
- Flexibility
- Attention to Detail
- Problem Solving
Timeline
Team Lead
Panera Bread
05.2024 - Current
Junior Tax Return Assistant
Guardian Solutions
11.2023 - 05.2024
Seasonal Cashier
Tj Maxx
11.2014 - 01.2025
High school -
Kolbe Academy