Sarah Hansen
Navista
Fresno,CA
19
years of professional experience
Results-driven Authorization Coordinator with expertise in prior authorization, workflow management, and communication. Proven track record of optimizing processes and enhancing teamwork to improve operational efficiency.
Work History
Lead Authorization Coordinator
1 Year 1 Month- Managed patient information within electronic health record systems for accuracy and confidentiality.
- Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols.
- Optimized workflows within the department by identifying areas of improvement and proposing actionable solutions.
- Developed comprehensive training materials for new Authorization Coordinators, contributing to their successful onboarding process.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Assisted in training new staff on authorization processes and system navigation.
- Developed process improvement initiatives that reduced turnaround time for authorization requests.
- Collaborated with multidisciplinary teams to resolve complex authorization issues effectively.
- Monitored trends in authorization denials, providing insights for strategic adjustments in procedures.
- Participated in regular audits of authorization files, addressing discrepancies and implementing corrective actions as needed.
- Stayed informed about regulatory changes relevant to the healthcare industry, ensuring compliance in all authorization activities.
- Contributed to the development of departmental policies and procedures relating to authorization management, promoting standardization across teams.
Authorization Corrdinator
2 Years 1 Month- Coordinated authorization requests, ensuring compliance with regulatory standards and organizational policies.
- Streamlined documentation processes, enhancing efficiency in handling patient care approvals.
- Developed and maintained relationships with healthcare providers to facilitate timely authorizations.
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed documentation for accuracy and assessment of necessity.
- Reviewed and analyzed authorization data to identify trends and improve operational workflows.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
Authorization / VOB Specialist
1 Year 4 Months- Reviewed and processed requests for medical procedures and services efficiently.
- Collaborated with healthcare providers to verify insurance eligibility and coverage details.
- Implemented streamlined workflows that enhanced authorization turnaround times.
- Coordinated patient authorizations to ensure compliance with insurance requirements.
- Maintained accurate records of authorization requests in electronic health record systems.
- Facilitated communication between clients, insurance providers, and internal teams to resolve inquiries efficiently.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Medical Assistant Intern
2 Months- Administered vaccinations and medications under supervision, prioritizing patient safety and comfort.
- Supported healthcare providers by preparing examination rooms and maintaining sterile environments.
- Educated patients on treatment plans, enhancing understanding of procedures and health management strategies.
- Assisted in patient intake, ensuring accurate documentation and efficient processing of medical records.
- Monitored inventory levels of medical supplies, contributing to cost-effective resource management practices.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
Medical Assistant
2 Months- Administered medications and performed diagnostic tests under physician supervision.
- Assisted physicians with patient examinations and procedures to enhance care delivery.
- Managed patient intake process, ensuring accurate medical history documentation.
- Streamlined appointment scheduling system, reducing patient wait times significantly.
- Educated patients on treatment plans and medication management for improved adherence.
- Maintained medical records with precision, ensuring compliance with regulations and standards.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Restaurant Manager
12 Years 9 Months- Oversaw daily operations and ensured compliance with health and safety regulations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff scheduling, optimizing coverage for peak service times.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Led regular staff meetings to communicate expectations, share updates, and foster teamwork.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Certified Medical Assistant - Medical Assisting/Healthcare
- Ranked in Top 1% of class
- Received Highest score in class NHA CCMA exams
Skills
Prior authorization management
Insurance verification expertise
Organizational development
Critical thinking
Problem-solving abilities
Regulatory compliance
Organizational growth
Customer support
Teamwork and collaboration
Customer service
Timeline
Lead Authorization Coordinator
Navista
09.2025 - CurrentRead More
Authorization Corrdinator
Ccare, San Diego & California
08.2023 - 09.2025Read More
Medical Assistant Intern
California Pain Consultants
09.2022 - 11.2022Read More
Authorization / VOB Specialist
Urology Associates Of Central California
04.2022 - 08.2023Read More
Medical Assistant
Advanced Retina Care
01.2022 - 03.2022Read More
Restaurant Manager
London Bridge Pub
06.2007 - 03.2020Read More
Central Coast College
Certified Medical Assistant from Medical Assisting/Healthcare
Read More