Sarah Hardin
Meridian,ID
Summary
Strategic Retail Manager with over 20 years in retail management. Specializes in team development, operational efficiency, and supply chain management. Strengths include building vendor relationships and enhancing customer service and safety compliance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
C store lead
Valley Wide Cooperative
Meridian, Idaho
07.2024 - Current
- Supervised daily store operations, ensuring team compliance with policies to maintain operational efficiency.
- Trained new employees on customer service standards and product knowledge to enhance customer experience.
- Managed inventory levels and coordinated restocking of merchandise.
- Coordinated with suppliers for timely product deliveries, supporting consistent inventory availability.
Area Supervisor
Papa Murphys
Meridian, ID
10.2015 - 05.2024
- Mentored junior supervisors to enhance team leadership capabilities.
- Resolved staff conflicts using effective problem-solving techniques to maintain a positive work environment.
- Oversaw payroll operations for hourly staff to ensure accurate and timely compensation.
- Maintained accurate records of all activities related to area supervision.
- Performed floor moves and executed promotional signage to prepare for sales events.
- Secured and processed back-stock to comply with company policy.
- Delivered and placed merchandise on sales floor after processing to enable sales.
- Maintained proper supplies and recovery to keep front end area organized and fully stocked.
- Removed clutter and created safe, clear egress to emergency exits to reduce accidents or injuries.
- Monitored inventory levels for raw materials, supplies, and finished products.
- Assisted in the recruitment process by screening job applicants.
- Tested fire alarm systems and video cameras to maximize safety measures.
Assistant Store Manager
Carls Jr
Ontario, OR
06.2009 - 10.2015
- Managed customer inquiries and complaints professionally, ensuring timely resolutions.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Coached employees on customer service and selling techniques to enhance engagement.
- Directed employee tasks and time management to elevate customer satisfaction.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Built employee knowledge with training and mentoring.
- Held employees accountable and corrected issues to achieve high standards.
- Ensured compliance with all store policies and procedures.
Manager
Dominos Pizza
Ontario, OR
03.2003 - 06.2009
- Managed all customer inquiries and complaints in a professional and timely manner.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Used proven customer engagement techniques to increase sales.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Tracked daily operational activities, including store expenses and payroll records, to ensure accurate financial oversight.
- Assisted in establishing team performance standards to align with company goals. to reach company objectives.
- Highlighted sale items and promotions with proper signage and displays.
- Updated records related to sales, customer feedback, and inventory.
- Communicated expectations, policy changes, and product knowledge to employees to enhance team alignment and knowledge.
- Organized team meetings and trainings while providing performance feedback to foster continuous improvement.
- Taught loss prevention practices and policies to minimize shrink.
- Utilized data to identify sales opportunities and maximize profits.
- Established strong relationships with vendors for timely supply of merchandise.
- Identified opportunities for new products or services that would benefit customers.
Education
High School Diploma -
Union Baker ESD
La GrandeSkills
- Supply Chain Management
- Financial Analysis
- Analytical Skills
- Safety Compliance
- Customer Service
- Conflict Resolution
- Vendor Relations
- Facility Maintenance
- Time Management
- Performance Evaluation
- Change Management
- Effective Communication
- Team Management
- Leadership Abilities
- Employee Engagement
- Policy Implementation
- Problem Solving
- Inventory Control
- Critical Thinking
- Organizational Skills
- Adaptability
- Software Proficiency
- Decision Making
Certification
- Serve Safe Certified
- Serve Safe Proctor
References
References available upon request
Timeline
C store lead
Valley Wide Cooperative
07.2024 - Current
Area Supervisor
Papa Murphys
10.2015 - 05.2024
Assistant Store Manager
Carls Jr
06.2009 - 10.2015
Manager
Dominos Pizza
03.2003 - 06.2009
High School Diploma -
Union Baker ESD