Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carman Fullmore

Jesup ,GA

Summary

Seasoned Store Lead specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

24
24
years of professional experience

Work History

Store Lead

Walmart
12.2021 - Current


  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the market.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Managed overall visual merchandising efforts within the store location, specializing in seasonality transitions, while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Managed 400+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Ran offsite warehouse during peak holiday times, storing over 200+ pallets of merchandise. Ensuring smooth transition of merchandise to and from store.


Coach

Walmart
01.2016 - 03.2021
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Supervised 400+ associates, evaluated associates to help improve skills, achieve daily objectives, and attain advancement.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.

Claims Supervisor

Walmart
05.2009 - 01.2016
  • Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
  • Completed stretch assignments throughout the market, auditing multiple stores, mass MTRing 23 trailers of freight to 11 different stores within the region.

Bakery Department Manager

Walmart
11.2006 - 05.2009
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
  • Developed a high-performing team through consistent training, coaching, and performance evaluations.

Cake Decorator

Walmart
04.2002 - 11.2006
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.

Sales Associate

Walmart
06.2000 - 04.2002
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

High School Diploma -

Brantley High School
Brantley, AL

Skills

  • Store Operations
  • Problem Solving and Decision Making
  • Merchandise Planning
  • Supply Chain Management
  • Employee Training
  • Computer Skills
  • Health and Safety
  • Data Analysis
  • Process Improvement
  • Performance Monitoring
  • Budgeting and Financial Management

Timeline

Store Lead

Walmart
12.2021 - Current

Coach

Walmart
01.2016 - 03.2021

Claims Supervisor

Walmart
05.2009 - 01.2016

Bakery Department Manager

Walmart
11.2006 - 05.2009

Cake Decorator

Walmart
04.2002 - 11.2006

Sales Associate

Walmart
06.2000 - 04.2002

High School Diploma -

Brantley High School

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