Sarah Harness
Frankfort,Indiana
Overview
10
10
years of professional experience
Work History
Client systems administrator
The Cellular Connection
01.2017 - Current
- Administrate image configurations utilizing Microsoft Deployment Kit & WDS
- Monitor and maintain custom images for various department Needs for 4000 devices including desktops laptops, virtual machines, Microsoft teams consuls
- Administrate cloud, security and application patching for over 3000 devices
- Responsible for iOS configuration automation, using device enrollment program And mobile device management platform mass 360 and Cisco Meraki MDM's for over 3000 iOS devices
- Assist with managing network, servers, VPN access and security audits
- Responsible for Inventory for all IT hardware
- For technical support for all escalated support incidents to solve and user issues as quickly and professionally as possible, while educating the user as necessary
- Assist with managing and implementing DUO security
Desktop Specialist
The Cellular Connection
01.2016 - 01.2017
- Responsible for hardware deployment, including desktops, laptops, and iOS
- Upkeep of MDM iOS platform, including device, enrollments, user and device management and iOS device Customizations
- Application, configuration, troubleshooting, and process documentation
- Assisting users and resolving complex technical issues through Remote and on-site diagnostics
- Administrating user account creations, terminations insecurity, permissions through active Directory
- Provide documentation for service for support processes, troubleshooting steps, escalation support incident, and for all corporate retail and mobile device equipment
Systems Support Analyst Service Desk
The Cellular Connect (Verizon Retailer)
03.2015 - 01.2016
- Provide and user technical support via telephone to over 3000 staff
- Assisting users and resolving complex, technical issues through remote and on-site diagnostics
- Administrating user account creations, terminations and security permissions through active directory services
- Fight support for iOS devices desktops laptops for over 800 retail stores
- Provide documentation for repeatable, troubleshooting steps and assisted training of all new service desk technicians
Image/Destop Support Specialist
TIG Contract for Community Health Network
07.2014 - 02.2015
- Maintain, document, upgrade, replace hardware and software systems.
- Capture sensitive data for migration to Windows 7 and a coordinates with policy
- Deploy Windows 7 workstations for individual departments and users migrating data from XP
- Maintain, analyze, troubleshoot and repair, computer systems and hardware
- Install network cards at drivers and manually configure connections to a secure domainWork experience
- Install configure network, printers, Fujitsu scanners and driver
- Run disc part repair, clean, configure, bio settings and asset tags on desktops and laptops along with imaging
Education
Information Technology -
Indianapolis10.2014
Skills
- Microsoft Office Suite
- Technical Support
- Hardware troubleshooting
- System monitoring
- System Upgrades
- Incident Management
- Windows administration
- Email Administration
- Help Desk Software
- Program installations
- Software Installation
- End-User Training
- Patch management
- ITIL Processes
- Group Policy management
- Operating System Deployment
- System updates
- Technical Troubleshooting
- Attention to Detail
- Self Motivation
- Permissions and Access Control
- Hardware Installation
- Testing and Quality Assurance
- Application support
- CompTIA A Certification
- CompTIA Network Certification
Skills
Professional, Limited, Professional, Professional, Professional, Professional, Limited
Personal Information
- Date of Birth: 06/07/81
- Nationality: American
Timeline
Client systems administrator
The Cellular Connection
01.2017 - Current
Desktop Specialist
The Cellular Connection
01.2016 - 01.2017
Systems Support Analyst Service Desk
The Cellular Connect (Verizon Retailer)
03.2015 - 01.2016
Image/Destop Support Specialist
TIG Contract for Community Health Network
07.2014 - 02.2015
Information Technology -
Similar Profiles
Heather GrooverHeather Groover
Regional Sales Director / DM-V at The Cellular ConnectionRegional Sales Director / DM-V at The Cellular Connection
Arti HoxhaArti Hoxha
Sales Consultant at The Cellular ConnectionSales Consultant at The Cellular Connection
Traci PatelTraci Patel
Owner/Small Business Manager at The Cellular ConnectionOwner/Small Business Manager at The Cellular Connection
Otis LewisOtis Lewis
Sales Consultant at The Cellular ConnectionSales Consultant at The Cellular Connection
Megan KellyMegan Kelly
CEO at Megan's Tavern INC.CEO at Megan's Tavern INC.