Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Quote
Languages
Timeline
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Sarah Hart

Sarah Hart

Chesapeake,Virginia

Summary

Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt swiftly to new environments. Committed to contributing to team success while continuously enhancing professional skills through ongoing learning and development. A positive attitude and dedication to growth drive a proactive approach to challenges and opportunities. Prepared to leverage expertise in a collaborative setting to achieve shared goals and exceed expectations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Account Technician

City of Chesapeake
10.2023 - Current
  • Evaluate problems to assist with the determination of account resolutions.
  • Responds to inquiries in person as well as by phone in assigned area.
  • Processes related information such as work orders, accounts payables and account receivables.
  • Enters daily toll revenue int the Cash Receipts Journal
  • Handles different documentation such as incoming mail or correspondence.
  • Prepares and maintains various reports and records for management.
  • Enters, updates and/or edits data in computer systems as necessary for toll violations.
  • Accesses available sources of information to answer inquiries for management and customers.
  • Performs related tasks as necessary such as balancing simple account information or cash drawers.
  • All duties as listed for Customer Service Clerk II

Independent Contractor

Amazon
02.2016 - Current
  • Deliver customer’s packages within a timely manner
  • Follow directions by using app or GPS
  • Scan packages

Customer Service Clerk II

City of Chesapeake
10.2022 - 10.2023
  • Evaluate and interpret customer needs – great customer service.
  • Identify and resolve customer concerns with tolls and sometimes EZ-Pass.
  • Audit toll collector collection of daily revenue/cash deposits, provide management with audit findings.
  • Prepare bank shipments after verification of daily toll collection
  • Create and maintain spreadsheets for collections
  • Process toll violations that have been unpaid.

Customer Complaint Specialist/Sales Representative

Spivey Rentals
10.2016 - 05.2022
  • Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs
  • Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
  • Update client information in the company contact database
  • Evaluate customer’s skills, needs and build productive long-lasting relationships
  • Research accounts and generate or follow through with sales leads
  • Maintain and expand client database
  • Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future
  • Preparing responses to RFP (request for proposals) and RFI (request for information)
  • Maintain awareness of pertinent client information, future plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed
  • Responsible for setting the customer’s expectations
  • Accurate and timely and tracking of customer complaints, as well as the results of investigations
  • Provide support for HRSD Inspections, Audits, and other 3rd party audits
  • Review procedural requirements and give feedback on gaps identified
  • Assist with identifying, documenting, triaging and tracking complaints to ensure resolution
  • Participate in meetings and manage to deadlines
  • Performs research, investigation, troubleshoot devices/systems, and provides resolution for reported issues. Problem resolution may require follow-up with customer and/or escalation to a higher level of expertise

Assistant Manager in Storage Division

Suburban Management Group
09.2012 - 06.2015
  • Greet and help customers
  • Conduct retail sales
  • Preparing rental contracts
  • Invoicing
  • Maintaining the facility
  • Data Entry

Receptionist

Professional Medical Services
07.2007 - 02.2014
  • Interact with patients via phone contact and in person
  • Provide patients with pertinent information or direct to professional services
  • Escort patients to correct destinations for services
  • Monitor staff movements in organization
  • Schedule and maintain daily appointments
  • Checking patients in and out
  • Filing and retrieving patients’ charts

Retail Associate/Manager

Animal Jungle
10.2001 - 06.2007
  • Greet and help customers when they were seen in the department
  • Front and stock shelves
  • Supervised 10 employees within the department
  • Made weekly schedules for the employees
  • Ordered inventory

Education

B.S. - Healthcare Management

Saint Leo University
01.2019

A.S - Science

Tidewater Community College
01.2009

A.A.S - Business Management

Tidewater Community College
01.2009

Skills

  • Certified Pharmacy Technician
  • Certified Medical Coding & Billing Specialist
  • Proficient in MS Office
  • Knowledge of Quickbooks
  • Customer interaction
  • Accountability
  • Detail Oriented
  • Experienced in inventory procedures
  • Scheduling experience
  • Ability to multi-task
  • Experience on the Cash Register
  • Experience with office equipment
  • Ability to learn new tasks quickly
  • Filing
  • Answering multiple phone lines
  • Use GPS and Knowledge of the Area
  • Bank reconciliation
  • Client communication
  • Purchase order management
  • Accounts receivable management
  • Cash flow management
  • Payment processing

Certification

  • Pharmacy Technician, Perform duties as a pharmacy technician.
  • Certified Billing & Coding Specialist (NHA), Gather/review essential patient information, verify required documentation before patient information is released, prevent fraud/abuse by auditing billing, support coding and billing process, assign codes for diagnoses and procedures, submit claims for reimbursement, coach healthcare providers to achieve optimal reimbursement.
  • Certified Professional Coder (CPC), Sound knowledge of ICD-10, CPC and HCPCS codes for various diagnostics, treatment procedures, and medicines, strong knowledge of medical terminologies and coding systems, capable of determining exact amount of claims to present to the patient’s insurance company for collecting payment within limited time, adept at writing accurate coding terminologies as well as performing various clerical duties as required, compassionate and empathetic medical personnel with strong analytical and communication skills, team player with exceptional organizational and problem solving skill.

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancement

Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Languages

English
Native or Bilingual

Timeline

Account Technician

City of Chesapeake
10.2023 - Current

Customer Service Clerk II

City of Chesapeake
10.2022 - 10.2023

Customer Complaint Specialist/Sales Representative

Spivey Rentals
10.2016 - 05.2022

Independent Contractor

Amazon
02.2016 - Current

Assistant Manager in Storage Division

Suburban Management Group
09.2012 - 06.2015

Receptionist

Professional Medical Services
07.2007 - 02.2014

Retail Associate/Manager

Animal Jungle
10.2001 - 06.2007

A.S - Science

Tidewater Community College

A.A.S - Business Management

Tidewater Community College

B.S. - Healthcare Management

Saint Leo University