SARAH HAYDEN
Cumming
Summary
Motivated team member with extensive experience in customer service and hospitality roles. Proven ability to contribute to a positive and enjoyable customer visit through excellent communication and interpersonal skills. Skilled in resolving issues in a timely and efficient manner. Demonstrated capacity to work both independently and collaboratively in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
National Honors Society
09.2023 - Current
- Grew ability to work independently while completing assigned tasks without direct supervision
- Developed strong communication skills while providing customer service to visitors at the volunteer center
- Utilized problem solving and organizational skills to manage multiple tasks simultaneously
- Organized and assisted with events, activities and programs to drive outreach initiatives
- Participated in community clean-up and enrichment projects
- Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects
- Fostered leadership capabilities by taking initiative on various initiatives within the organization
- Coordinated special projects and assignments
- Helped organize fundraisers to benefit organizational objectives
Volunteer
BETA Club
08.2021 - Current
- Organized and assisted with events, activities and programs to drive outreach initiatives
- Instructed physically and mentally disabled kids in crafts and sports
- Created gift baskets to distribute to needy families in the area
- Provided cleaning services at the high school after events
Volunteer
DECA
08.2020 - Current
- Provide services at The Bulldog Bistro including: food running, baking, cashier, inventory and customer service
- Had to be available for early morning shifts and during school hours as well
- Promote products and create merchandise advertisements
Front of House Team Member
Chick-Fil-A
05.2023 - 06.2024
- Collaborated with staff and management to provide exemplary customer service
- Completed opening and closing procedures, following cleaning checklists
- Assembled and expedited food for customers, checking orders for accuracy
- Demonstrated excellent communication skills when interacting with customers and co-workers
- Resolved customer complaints and inquiries in a courteous manner
- Followed company policies and procedures while ensuring compliance with local health codes
- Cleaned and organized front of house to maintain optimal health and safety practices
Retail Associate
Forsyth Central High School Fan Central Store
08.2022 - 05.2023
- Met merchandising standards by keeping store stocked and products faced
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with product selection to ensure customer satisfaction
- Tagged new merchandise for sale and updated signs
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Performed cleaning tasks, keeping store neat and organized
Sales Associate
Forsyth Central High School Bulldog Bistro
08.2022 - 05.2023
- Took inventory to identify items to be reordered or replenished
- Developed and implemented efficient strategies to maximize productivity
- Observed safety protocols to safeguard personnel and equipment
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Maintained high food quality standards in kitchen and upheld health code standards
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties
- Re-stocked and replenished food items in a timely manner
- Helped servers by delivering and refilling beverages, and resolving guest requests
Education
Bachelor of Science - Pre-Medicine
Georgia College And State University
Milledgeville, GA05-2028
HIGH SCHOOL DIPLOMA - Relevant Coursework
Forsyth Central High School
Cumming, GA05.2024
Skills
- Guest Satisfaction
- Member Support
- Sanitation Guidelines
- Emergency Situations
- Equipment Sanitation
- Guest Interaction
- People Skills
- Communications Strategies
- Time Management
- Organization Skills
- Problem-Solving
- Conflict Resolution
- Ability To Multitask
- Customer Service
- Delivering Orders to Guests
- Maintaining Clean Work Areas
- Machinery Upkeep
Certification
American Red Cross Babysitter's Training
Awards
Alpha Lambda Delta
Timeline
Volunteer
National Honors Society
09.2023 - Current
Front of House Team Member
Chick-Fil-A
05.2023 - 06.2024
Retail Associate
Forsyth Central High School Fan Central Store
08.2022 - 05.2023
Sales Associate
Forsyth Central High School Bulldog Bistro
08.2022 - 05.2023
Volunteer
BETA Club
08.2021 - Current
Volunteer
DECA
08.2020 - Current
Bachelor of Science - Pre-Medicine
Georgia College And State University
HIGH SCHOOL DIPLOMA - Relevant Coursework
Forsyth Central High School
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