SARAH HEDLUND
Turtle Lake,USA
Summary
Motivated professional with several years of experience offering office support in the industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
Work History
Associate Rehab Specialist
University of Wisconsin-Stout
Menomonie, USA
01.2016 - Current
- Conducted phone intakes to gather personal information and completed intake reports for client assessment.
- Obtain and review medical documentation for eligibility and order of selection determination
- Adhered to confidentiality policies to protect client information.
- Delivered friendly and knowledgeable customer service regarding DVR services and procedures, enhancing client understanding.
- Demonstrated effective written and verbal communication skills in client interactions.
- Collaborated with team members to provide constructive feedback and support.
- Utilized Microsoft Outlook, Word, and Excel for daily administrative tasks.
- Managed and prioritized individual caseloads to ensure compliance with policy.
- Daily utilization of programs such as Salesforce and IRIS used for documenting and managing caseloads
- Acquired knowledge of local and statewide resources and assistance programs to effectively assist clients in navigating available support.
Consumer Case Coordinator
Division of Vocational Rehabilitation
Menomonie and Rice Lake, USA
12.2010 - 01.2016
- Met with consumers to complete an initial intake
- Provided information, assistance and resources to public walk-ins, emails, and phone calls
- Provided timely services and met required deadlines per policy
- Organized, scheduled, and completed necessary paperwork for new consumer orientation
- Participated in team activities to assist counselors in rehabilitation services
- Worked with sensitive data in a confidential manner
- Managed reimbursement logs, invoices, and purchase orders to ensure compliance with state policy.
- Worked with Microsoft Outlook and Word as well as an IRIS program for case management
Education
Bachelor of Science Degree - Retail Merchandising and Management
University of Wisconsin-Stout
Menomonie, WIGeneral Education Courses -
University of Wisconsin-Barron County Campus
Rice Lake, WISkills
- Detail-oriented
- Excellent time management
- Organized
- Communication skills
- Great judgement and insight
- Self-motivated
- Driven to excel
- Flexible
Accomplishments
- Grace Under Fire Achievement Award
Timeline
Associate Rehab Specialist
University of Wisconsin-Stout
01.2016 - Current
Consumer Case Coordinator
Division of Vocational Rehabilitation
12.2010 - 01.2016
Bachelor of Science Degree - Retail Merchandising and Management
University of Wisconsin-Stout
General Education Courses -
University of Wisconsin-Barron County Campus