Summary
Overview
Work History
Education
Skills
Volunteer Experience
Seasonalworkexperience
Timeline
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Sarah Heimbach

Milwaukee,WI

Summary

Experienced and motivated MATC Human Resource Management student with a strong communication and office work background seeking a Human Resources position to utilize organizational skills. Proven ability to enhance employee potential through effective leadership and contribute to a positive work culture.

Overview

Work History

Classroom Assistant

Milwaukee Area Technical College
Milwaukee , WI
  • Facilitate student preparation for the Test of Adult Basic Education
  • Keep Excel and Google Sheets current with recent updates
  • Upgrade Client Reporting System to align with government contract standards.
  • Regularly update the school database with attendance data
  • Complete administrative tasks

Case Manager

Center for Driver’s License Recovery & Employability
Milwaukee , WI
  • Managed case load of over 70 clients to achieve driver's license attainment
  • Educated clients of suspension policies, license attainment procedures, courtroom procedures
  • Engage with clients to ensure successful completion of the driver’s license program; mitigating client concerns and providing motivational support while maintaining professionalism
  • Ensured seamless communication through collaboration with legal professionals regarding client matters
  • Performed intake interviews, phone communications with clients, court clerks, and community service supervisors
  • Managed confidential information and ensured accurate database input
  • Conducted training sessions educating clients on accessing services
  • Participated in biweekly team meetings; providing updates surrounding clients, community engagement, and general office operations

Residential Counselor/Teacher’s Aid

Oconomowoc Developmental Training Center
Oconomowoc , WI
  • Guided neurodivergent adolescents and young adults
  • Coordinated with the treatment team achieving client objectives
  • Leveraged crisis intervention skills to calm clients in distress
  • Maintained shift summary reports, created individualized monthly goal programs, participated in staff meetings, and completed staff reports
  • Provided instruction on core high school academic subjects (math, science, english, history) and advised clients in a classroom setting; adjusting facilitation methods to ensure understanding of concepts

Seasonal Packaging & Sales Support

The Spice House
Milwaukee , WI
  • Packaged spices and prepared them for distribution
  • Provided support in sales and customer interactions

Education

Human Resources Management -

Milwaukee Area Technical College
Milwaukee, WI
05.2025

Bachelor of Social Work -

University of Wisconsin - Milwaukee
Milwaukee, WI

Skills

  • Customer service
  • Engaged Listening
  • Proficient Organizational Skills
  • Prioritization Skills
  • Strong Interpersonal Skills
  • Professional Writing Skills
  • Effective Verbal Communication
  • Analytical Problem Solving
  • Effective Troubleshooting
  • Cultural Competence
  • Public Outreach Initiatives
  • Calm in High-Stress Situations
  • Proficient in Deadline Adherence
  • Experienced with Microsoft Office Applications
  • Data Management Expertise

Volunteer Experience

  • Riley Montessori Dual Language, Parent Teacher Association Member, Classroom Aide as needed for special projects, activities, and celebrations., Staffed school events and activities as needed., Assisted with pre-planning for successful event facilitation., Collaborated with other parents to ensure activities ran smoothly., Provided basic Spanish support as needed.
  • Clement Avenue Elementary, Parent Teacher Association Member, Facilitate school events such as annual book fair and celebration events., Ran winter coats and clothing drive to support students in need., Assisted with pre-planning for successful event facilitation., Collaborated with other parents to ensure activities ran smoothly.

Seasonalworkexperience

The Spice House, Milwaukee, WI, Seasonal Packaging & Sales Support, Packaged spices and prepared them for distribution., Assisted with sales and customer service.

Timeline

Classroom Assistant

Milwaukee Area Technical College

Case Manager

Center for Driver’s License Recovery & Employability

Residential Counselor/Teacher’s Aid

Oconomowoc Developmental Training Center

Seasonal Packaging & Sales Support

The Spice House

Human Resources Management -

Milwaukee Area Technical College

Bachelor of Social Work -

University of Wisconsin - Milwaukee
Sarah Heimbach