Experienced and motivated MATC Human Resource Management student with a strong communication and office work background seeking a Human Resources position to utilize organizational skills. Proven ability to enhance employee potential through effective leadership and contribute to a positive work culture.
Overview
Work History
Classroom Assistant
Milwaukee Area Technical College
Milwaukee, WI
Facilitate student preparation for the Test of Adult Basic Education
Keep Excel and Google Sheets current with recent updates
Upgrade Client Reporting System to align with government contract standards.
Regularly update the school database with attendance data
Complete administrative tasks
Case Manager
Center for Driver’s License Recovery & Employability
Milwaukee, WI
Managed case load of over 70 clients to achieve driver's license attainment
Educated clients of suspension policies, license attainment procedures, courtroom procedures
Engage with clients to ensure successful completion of the driver’s license program; mitigating client concerns and providing motivational support while maintaining professionalism
Ensured seamless communication through collaboration with legal professionals regarding client matters
Performed intake interviews, phone communications with clients, court clerks, and community service supervisors
Managed confidential information and ensured accurate database input
Conducted training sessions educating clients on accessing services
Participated in biweekly team meetings; providing updates surrounding clients, community engagement, and general office operations
Residential Counselor/Teacher’s Aid
Oconomowoc Developmental Training Center
Oconomowoc, WI
Guided neurodivergent adolescents and young adults
Coordinated with the treatment team achieving client objectives
Leveraged crisis intervention skills to calm clients in distress
Maintained shift summary reports, created individualized monthly goal programs, participated in staff meetings, and completed staff reports
Provided instruction on core high school academic subjects (math, science, english, history) and advised clients in a classroom setting; adjusting facilitation methods to ensure understanding of concepts
Seasonal Packaging & Sales Support
The Spice House
Milwaukee, WI
Packaged spices and prepared them for distribution
Provided support in sales and customer interactions
Education
Human Resources Management -
Milwaukee Area Technical College
Milwaukee, WI
05.2025
Bachelor of Social Work -
University of Wisconsin - Milwaukee
Milwaukee, WI
Skills
Customer service
Engaged Listening
Proficient Organizational Skills
Prioritization Skills
Strong Interpersonal Skills
Professional Writing Skills
Effective Verbal Communication
Analytical Problem Solving
Effective Troubleshooting
Cultural Competence
Public Outreach Initiatives
Calm in High-Stress Situations
Proficient in Deadline Adherence
Experienced with Microsoft Office Applications
Data Management Expertise
Volunteer Experience
Riley Montessori Dual Language, Parent Teacher Association Member, Classroom Aide as needed for special projects, activities, and celebrations., Staffed school events and activities as needed., Assisted with pre-planning for successful event facilitation., Collaborated with other parents to ensure activities ran smoothly., Provided basic Spanish support as needed.
Clement Avenue Elementary, Parent Teacher Association Member, Facilitate school events such as annual book fair and celebration events., Ran winter coats and clothing drive to support students in need., Assisted with pre-planning for successful event facilitation., Collaborated with other parents to ensure activities ran smoothly.
Seasonalworkexperience
The Spice House, Milwaukee, WI, Seasonal Packaging & Sales Support, Packaged spices and prepared them for distribution., Assisted with sales and customer service.
Timeline
Classroom Assistant
Milwaukee Area Technical College
Case Manager
Center for Driver’s License Recovery & Employability
Residential Counselor/Teacher’s Aid
Oconomowoc Developmental Training Center
Seasonal Packaging & Sales Support
The Spice House
Human Resources Management -
Milwaukee Area Technical College
Bachelor of Social Work -
University of Wisconsin - Milwaukee
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