Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Henningsen

Council Bluffs,IA

Summary

Dynamic Credit Manager at John Day Company with a proven track record in payment processing and customer service. Expert in establishing credit limits and resolving billing discrepancies, fostering strong client relationships. Recognized for attention to detail and problem-solving abilities, ensuring timely collections and enhancing operational efficiency. Committed to continuous learning and team collaboration.

Overview

31
31
years of professional experience

Work History

Credit Manager

John Day Company
06.1999 - Current


  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts or increase credit of existing customers.
  • Developed strong relationships with clients through professional communication and timely resolution of credit, billing, sales tax, and freight issues.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Maintained accurate customer records, ensuring up-to-date contact information for effective communication and collection efforts.
  • Prepared check payments for bank deposit by scanning checks through the bank portal.
  • Processed customers credit card payments, ACH payments, refunds, and discrepancy write offs.
  • Summarized receivables by maintaining invoice accounts, preparing reports and verifying totals.
  • Posted all payments to customers accounts.
  • Collaborated with sales team to resolve billing discrepancies, promoting positive customer relationships and prompt payment.
  • Assisted with month-end closing procedures, enabling timely financial reporting to management.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Performed correction billing and processing credit memos to customers.
  • Directed phone inquiries to the correct department.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Volunteered to help with special projects of varying degrees of complexity.

Cashier

Menards
09.2008 - 04.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Restaurant Waiter

Village Inn
08.2000 - 03.2007
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Preschool Teacher

Mother Goose Day Care
10.1994 - 05.1999
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Education

General Studies

Thomas Jefferson High School
Council Bluffs, IA
01-1994

Skills

  • Payment processing

  • Attention to detail

  • Problem-solving abilities

  • Clerical support

  • Multitasking

  • Time management

  • Teamwork

Timeline

Cashier

Menards
09.2008 - 04.2011

Restaurant Waiter

Village Inn
08.2000 - 03.2007

Credit Manager

John Day Company
06.1999 - Current

Preschool Teacher

Mother Goose Day Care
10.1994 - 05.1999

General Studies

Thomas Jefferson High School

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Sarah Henningsen