Catherine Gillan
Council Bluffs,IA
Summary
Quality Assurance Analyst with expertise in software applications, improving customer experience, and employee development. Known for delivering clear insights that improve operational processes and enhance quality standards. Experienced in leading teams and managing multiple tasks effectively to drive continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance
Toast, Inc.
Omaha, Nebraska
11.2021 - 11.2025
- Analyzed data trends to deliver insights that support strategic planning.
- Created detailed performance reports to track and enhance team efficiency.
- Researched customer feedback to pinpoint areas requiring improvement.
- Performed quality assurance testing on newly developed software applications.
- Identified improvement areas, streamlining focus for decision-makers.
Order Operations
Toast, Inc.
Omaha, Nebraska
05.2020 - 11.2021
- Reviewed, created, and submitted customer orders to ensure timely product delivery.
- Collaborated with cross-functional teams to facilitate efficient and accurate order shipments.
- Assisted customers in completing necessary tasks, fostering strong relationships and trust.
Customer Care Specialist
Toast, Inc.
Omaha, Nebraska
05.2019 - 05.2020
- Utilized internal knowledge base to resolve customer inquiries efficiently.
- Delivered exceptional support through phone and email interactions.
- Educated customers on software features and troubleshooting techniques effectively.
Administrative Assistant
Methodist Hospital
Omaha, Nebraska
05.2015 - 01.2017
- Efficiently coordinated patient appointments and managed scheduling for medical staff.
- Trained new administrative staff on office procedures and hospital protocols.
- Maintained organized filing systems for physical and electronic documents, ensuring accuracy.
- Supported front desk operations by greeting patients and answering inquiries promptly.
Daycare Teacher
Sheryl K. Johnson Child Care Center
Council Bluffs, Iowa
01.2015 - 05.2015
- Supervised children during activities to ensure safety and well-being.
- Developed daily lesson plans to promote physical, mental, and social growth.
- Encouraged curiosity through engaging, interactive learning experiences.
- Implemented daily routines to promote structure and consistency in learning.
Education
High School Diploma -
St. Albert
Council Bluffs, IA05-2010
Some College (No Degree) - Business Administration and Management
Northwest Missouri State University
Maryville, MOSkills
- Software Testing
- Data Visualization
- Cross-Functional Communication
- Attention to detail
- Root cause analysis
- Team collaboration
- Microsoft Office proficiency
Certification
The Art of Data Storytelling
References
References available upon request.
Timeline
Quality Assurance
Toast, Inc.
11.2021 - 11.2025
Order Operations
Toast, Inc.
05.2020 - 11.2021
Customer Care Specialist
Toast, Inc.
05.2019 - 05.2020
Administrative Assistant
Methodist Hospital
05.2015 - 01.2017
Daycare Teacher
Sheryl K. Johnson Child Care Center
01.2015 - 05.2015
High School Diploma -
St. Albert
Some College (No Degree) - Business Administration and Management
Northwest Missouri State University