Sarah Heyburn
East Windsor
Summary
Dedicated and adaptive professional with a proven track record of enhancing client project success and managing sample logistics within the fragrance industry. Skilled in Microsoft Excel and CRM systems, adept at identifying data-driven solutions and deepening client relationships.
Overview
4
4
years of professional experience
Work History
Pricing & Commercial Operations Manager
Dsm-firmenich
11.2021 - 10.2023
- Oversaw client projects from brief delivery to successful project completion, ensuring alignment with client and internal requirements
- Established and sustained cross-departmental communication involving sales, marketing, application labs, supply chain, planning, & clientele
- Managed the client pricing list for key clients globally through price increases and force majeure
- Closely monitored operating costs and implemented action plans to address low margins or raw material crises
- Reported all relevant regulatory information to end clients and copackers
- Initiated consumer insight testing to gain critical knowledge about buyer preference in the market
Commercial Assistant
Dsm-firmenich
06.2019 - 11.2021
- Supported the fragrance development and sales team by entering sample orders, managing sample logistics, purchasing market product, and curating olfactive pyramids
- Prepared for and addressed oil production issues, raw material crises, equipment failures, and manufacturing delays
- Assisted with the budgeting process, strategic presentations, and client facing projects
- Researched and maintained a product library to better identify gaps in the beauty market
- Analyzed and tracked statistical data trends regarding gross margins, raw material cost, and overhead cost
Education
Bachelor of Arts - Political Science
Rutgers University
New Brunswick, NJ06-2021
Skills
- Strategic Planning
- Problem-solving
- Collaboration & Negotiation
- Data Analysis
- Microsoft 365 (with high proficiency in Microsoft Excel)
- CRM Systems (SAP & Salesforce)
Timeline
Pricing & Commercial Operations Manager
Dsm-firmenich
11.2021 - 10.2023
Commercial Assistant
Dsm-firmenich
06.2019 - 11.2021
Bachelor of Arts - Political Science
Rutgers University
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