Sarah Hoberg
Oconomowoc
Summary
Detail-oriented customer service professional with a proven track record in optimizing client interactions and enhancing satisfaction. Skilled in training team members and driving sales through effective communication.
Overview
14
14
years of professional experience
Work History
Customer Service/Beauty Consulatant
Walgreens
Oconomowoc, WI
02.2020 - Current
- Advised customers on product selection based on individual beauty needs and preferences.
- Demonstrated effective application techniques for cosmetics and skincare products to enhance customer satisfaction.
- Conducted inventory management to ensure product availability and compliance with store standards.
- Trained new team members on product knowledge, sales techniques, and customer service best practices.
Customer Service/Retail Sales Merchandiser
Advantage Solutions Marketing
Milwaukee, WI
10.2017 - 03.2019
- Optimized product displays to enhance customer engagement and drive sales.
- Collaborated with cross-functional teams to execute promotional events effectively.
- Trained and mentored new staff on merchandising standards and inventory management.
- Analyzed market trends to determine optimal product placement strategies.
Customer Service Representative
American Express, AMEX
Green Bay, WI
10.2011 - 04.2012
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Resolved customer inquiries efficiently, ensuring timely responses and effective solutions.
- Utilized CRM systems to track interactions, improving follow-up accuracy and service quality.
- Identified opportunities for upselling products during customer interactions, contributing to sales growth.
Education
No Degree - Communications/Marketing/Sales
Madison Area Technical College
Madison, WIBachelor of Arts - Communications
University of Wisconsin, Whitewater
Whitewater, WISkills
- Retail experience
- Client relationship building
- Customer service
- Detail-orientated
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service/Beauty Consulatant
Walgreens
02.2020 - Current
Customer Service/Retail Sales Merchandiser
Advantage Solutions Marketing
10.2017 - 03.2019
Customer Service Representative
American Express, AMEX
10.2011 - 04.2012
No Degree - Communications/Marketing/Sales
Madison Area Technical College
Bachelor of Arts - Communications
University of Wisconsin, Whitewater