Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hodge

Minneapolis,MN

Summary

Dependable and professional customer service professional with a proven track record, excelling in problem-solving and fostering positive client relationships. Adept at maintaining accurate records and de-escalating complaints, I leverage my teaching skills to enhance communication and care, ensuring exceptional experiences that drive customer loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Returns Agent

IKEA
08.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Seasonal Daycare Teacher

Highland Village Montessori
05.2024 - 08.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.

Specialty Sales Associate

Target
10.2022 - 06.2024
  • Contributed to a significant increase in repeat customers through genuine relationship-building efforts combined with expert product knowledge.
  • Participated in ongoing professional development opportunities related to the specialty sales field, applying learned skills on the job.
  • Partnered with cross-functional teams to develop and execute successful co-promotions, resulting in increased brand exposure.
  • Managed inventory levels, ensuring adequate stock availability for customer demand and seasonal trends.

Education

Bachelor of Arts - Writing

University of Northwestern St. Paul, MN
St. Paul, MN
05-2027

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Cares
  • Teaching

Timeline

Customer Returns Agent

IKEA
08.2024 - Current

Seasonal Daycare Teacher

Highland Village Montessori
05.2024 - 08.2024

Specialty Sales Associate

Target
10.2022 - 06.2024

Bachelor of Arts - Writing

University of Northwestern St. Paul, MN

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