SARAH HOMAN
Springfield,MO
Summary
Revenue cycle management professional with experience leading HIPAA compliance initiatives and managing cross-functional teams. Identify billing and patient access process gaps and implement improvements to increase operational efficiency. Provide training and coaching focused on compliant documentation, claim workflows, and issue resolution.
Overview
8
8
years of professional experience
Work History
Medical Billing Specialist
Jordan Valley Health
Springfield, MO
02.2026 - Current
- Reviewed denials, corrected claim errors, and resubmitted accurate billing records to ensure timely reimbursement.
- Supported patient claim processing and insurance submissions for Jordan Valley Health billing teams within EHR (EPIC).
- Checked patient eligibility, benefits, and coverage details before claim submission in EHR.
- Verified insurance information and secured billing authorization from providers to facilitate claim processing.
- Addressed patient inquiries regarding statements, charges, and payment options to enhance understanding and satisfaction.
- Adhered to HIPAA regulations when handling confidential patient information.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Patient Access Supervisor
CoxHealth
Springfield, MO
09.2020 - 07.2025
- Oversaw daily operations to ensure efficient patient traffic flow during check-in and check-out.
- Recruited, trained, and managed a staff of 25 patient access representatives to ensure customer service excellence.
- Implemented new processes for streamlining patient registration workflow and increasing efficiency.
- Resolved conflicts between patients and staff members in an effective manner while maintaining professionalism at all times.
- Cultivated relationships with healthcare providers to enhance patient experience.
- Demonstrated excellent problem solving skills when handling complex inquiries from patients or their family members.
- Utilized strong communication skills when interacting with both internal teams and external customers.
- Performed quality assurance audits on data entry accuracy and process adherence.
Patient Access Team Lead
CoxHealth
Springfield, MO
02.2020 - 09.2020
- Successfully trained, mentored and supervised Patient Access staff to ensure quality standards were met.
- Analyzed patient access operations to pinpoint process improvement opportunities, contributing to more efficient workflows.
- Implemented new policies and procedures while ensuring adherence by team members.
- Facilitated financial counseling for patients, guiding them through payment plans and discount options to enhance accessibility.
- Delivered exceptional customer service, addressing patient and family inquiries to foster a supportive environment.
- Utilized effective communication skills to build relationships with customers and other departments within the organization.
- Registered patients by collecting accurate financial and demographic information upon arrival. by obtaining necessary and accurate financial and demographic information.
- Developed strong working knowledge of software applications used in the department.
Patient Access Specialist
CoxHealth
Springfield, MO
11.2018 - 02.2020
- Provided high-level customer service and effective communication while managing patient access services in a busy healthcare environment.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided support for patients during the registration process by answering questions related to insurance coverage and payment arrangements.
- Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency.
- Conducted quality assurance on entered data, ensuring accuracy and compliance before submission.
- Maintained professionalism in challenging situations, enhancing patient experience and satisfaction.
Education
High School Diploma -
Republic High School
Republic, MO05-2012
Skills
- HIPAA compliance
- Effective problem solving
- Team collaboration
- Clear communication
- Revenue cycle management
- Strong leadership
- Lean Six Sigma
- Epic EHR
- Relationship building
- Professional training
Timeline
Medical Billing Specialist
Jordan Valley Health
02.2026 - Current
Patient Access Supervisor
CoxHealth
09.2020 - 07.2025
Patient Access Team Lead
CoxHealth
02.2020 - 09.2020
Patient Access Specialist
CoxHealth
11.2018 - 02.2020
High School Diploma -
Republic High School