Sarah Hoover
Spencer,OK
Summary
Versatile Analyst with a wide array of experiences in various cloud platforms, cyber security, networking and server maintenance and monitoring tools and identity and access management. Intelligent, ready to learn, detail oriented and adapt at working effectively unsupervised. Versed in multiple patching tools, MS Exchange administration, Entra (Azure) Administration, Monitoring and Alerting Tools.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Managed Services Systems Analyst
Helient Services LLC
Philadelphia, PA
04.2023 - Current
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Performed data analysis to identify trends and recommend solutions.
- Maintain and protect confidentiality with regards to all aspects of client information.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
- Troubleshot and resolved problems with programs and systems.
- Completed multiple 24/7 on call rotations.
- Performed patching exercises using multiple solutions on multiple environments with various make outs including but not limited to SQL, Exchange, Microsoft Server (2008, 2021r2, 2016, 2019,2022) Nutanix, VMWare (ESXi, vSphere) and Nutanix Prism
- Constructed and maintained Client-Specific reference documentation. Including links to known issues and infrastructure topology
- Consulted with management to reach agreement on system principles.
Security Operations Analyst
Office of Management and Enterprise Services
Oklahoma City, OK
01.2022 - 08.2023
- Monitored industry news to stay informed of new developments in the field.
- Prepared forecasts of future performance based on historical trends.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.
- Developed and implemented security policies and procedures to protect the company's assets from unauthorized access.
- Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
- Responded promptly to cyber incidents by analyzing attack signatures, isolating affected systems, and restoring normal operations.
- Created detailed incident reports following a successful breach or other security event.
- Investigated suspected intrusions or breaches into the company's computer networks and systems.
- Provided training on various topics related to cybersecurity awareness and best practices.
- Maintained up-to-date knowledge of evolving cybersecurity trends and technologies.
- Managed user authentication and authorization of data access.
- Supported users with in-person and remote technical assistance.
- Protected secure data files and regulated access.
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Worked closely with fellow security personnel to remedy and alleviate technology issues.
- Learned about latest security threats from blogs and online publications.
Security Provisioning Technician
Office of Management and Enterprise Services
Oklahoma City, OK
04.2019 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Configured and maintained Active Directory services, including user accounts and group policies.
- Documented client requirements, system designs, processes, configurations, test plans, scripts, and results.
- Managed multiple projects simultaneously from inception through completion according to defined timelines.
- Configured and maintained identity access management tools such as Active Directory, LDAP.
- Provided technical support for troubleshooting issues related to identity management systems.
- Integrated third-party applications with corporate identity management systems.
- Resolved conflicts arising from overlapping roles in the organization's IT infrastructure.
- Identified areas of improvement in existing identity management processes.
- Maintained up-to-date documentation regarding all changes made to the system.
- Reviewed audit trails periodically to identify any potential security threats.
- Gathered, analyzed and documented business requirements for identity management solutions.
- Microsoft Exchange Administrator across multiple tenants and managed the creation, membership, access and functionality of various account and group types.
- Managed Licenses and access for o365 accounts, file servers, and various applications.
- Managed Sharepoint access for users across multiple tenants.
- Collaborated with other teams to troubleshoot complex issues related to application deployment and configuration of services in MS Azure platform.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Senior Service Desk Technician
Office of Management and Enterprise Services
Oklahoma City, OK
08.2018 - 04.2019
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Performed troubleshooting to diagnose and resolve technical issues.
- Responded promptly to customer inquiries via phone or email.
- Supported remote desktop connections for users requiring assistance offsite.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Devised incisive workarounds and resolutions for IT-related problems.
- Increased overall company performance through improved IT uptime and cost reductions.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Developed and maintained strong relations with customers to meet quality expectations.
- Maintained up-to-date case documentation for future reference.
All Source Intelligence Analyst (35F)
Oklahoma Army National Guard
Norman, OK
12.2009 - 02.2018
- Analyzed intelligence data and provided timely, actionable intelligence assessments to senior leaders.
- Conducted detailed all-source research to identify threat actors, activities, and capabilities.
- Developed operational plans for military operations in support of national objectives.
- Coordinated with other agencies on the development of counterintelligence strategies.
- Provided training on tactical intelligence systems and procedures.
- Created databases of enemy forces and activities in order to identify patterns or trends.
- Maintained current knowledge of emerging technologies related to intelligence gathering and analysis.
- Utilized various software programs such as ArcGIS, Analyst Notebook, Falcon View., in order to analyze digital data sets.
- Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO).
- Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
- Provided real-time incident reporting to internal members and clients on threats to key sectors.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Army Achievement Medal during joint international training exercise based on exceptional understanding and competency when providing instruction on how to complete products using ArcGIS and various other Analyst tools to foriegn compatriots.
Education
BBA - Cyber Security & Digital Forensics
Oklahoma State University Institute of Technology
Okmulgee, OK08.2023
Associate of Applied Science - Cyber Security & Digital Forensics
Rose State Community College
Midwest City, OK05.2018
Skills
- Technical Documentation
- Troubleshooting and Diagnostics
- Identity and Access Management
- Team Collaboration
- Attention to Detail
- Analytical and Methodical
- Quick Learner
- Self Motivation
- Cloud Management
- Regulatory Compliance
- Relationship Building
- Critical Thinking
Certification
- Patching Trainer for New hires at Helient Systems LLC
- Logic MonitorAuvikified Associate
- Auvik Certified Professional
- IT Glue Certified Administrator
- Trainer for Security Provisioning New Hires at OMES
References
References available upon request.
Timeline
Managed Services Systems Analyst
Helient Services LLC
04.2023 - Current
Security Operations Analyst
Office of Management and Enterprise Services
01.2022 - 08.2023
Security Provisioning Technician
Office of Management and Enterprise Services
04.2019 - 01.2022
Senior Service Desk Technician
Office of Management and Enterprise Services
08.2018 - 04.2019
All Source Intelligence Analyst (35F)
Oklahoma Army National Guard
12.2009 - 02.2018
BBA - Cyber Security & Digital Forensics
Oklahoma State University Institute of Technology
Associate of Applied Science - Cyber Security & Digital Forensics
Rose State Community College
- Patching Trainer for New hires at Helient Systems LLC
- Logic MonitorAuvikified Associate
- Auvik Certified Professional
- IT Glue Certified Administrator
- Trainer for Security Provisioning New Hires at OMES
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