Sarah Horn
Saint Charles,MO
Summary
Experienced security officer and sales support professional with a proven track record at Harster Heating and Air Conditioning. Enhances sales performance and client satisfaction. Proficient in Microsoft Office Suite and emergency management. Excels in staff management and fostering strong relationships to ensure safety and efficiency across operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Self Employed
SP Horn
01.2015 - Current
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Managed and coordinated multiple projects while ensuring timely completion.
- Cleaned multiple customers' homes regularly.
- Painted customers' homes, inside and out.
- Provided house cleaning for clients' homes.
Security Officer
Saint Charles Convention Center
02.2023 - 03.2024
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
Sales Support Professional
Harster Heating and Air Conditioning
05.2010 - 09.2020
- Built and maintained close relationship with Sales Team and developed new processes to improve sales performance and company profit.
- Oversaw all facets of our client financing programs.
- Processed all install jobs from beginning to end to ensure client satisfaction and service was to company quality standards.
- Partnered closely with senior management, external vendors, and contractors to communicate progress, escalate issues and ensure alignment.
- Assisted management with various detail oriented tasks.
- Called clients daily to discuss details of upcoming installs, updated them on status of a job, or discussed financing options and updates.
- Updated our servicing system with agreement details to ensure account is up to date after install.
- Collaborated with dispatchers and technicians to coordinate workflow and ensure all clients needs are being met.
- Mitigated issues between clients and company and within the company.
- Employment ceased after the company was sold in September 2020.
Education
Bachelor of Science (B.S.) - Criminal Justice
Lindenwood University
Saint Charles, Missouri06.2016
Skills
- Access Control
- Crime Prevention
- Staff Management
- Emergency Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
- Database Management
- Superior customer service
- Detail-oriented
- Emergency response
- Complex Problem-solving
- Conflict de-escalation
- Conflict resolution techniques
Certification
- Heartsaver Total, Child CPR AED, Infant CPR
- Forklift Operator
- Scissor Lift Operator
- Hazmat Awareness
- Effective Report Writing
- Basic 16 hour Securit
Awards
Bryant Dealer of the Year
Accomplishments
Bryant Dealer of the Year
Timeline
Security Officer
Saint Charles Convention Center
02.2023 - 03.2024
Self Employed
SP Horn
01.2015 - Current
Sales Support Professional
Harster Heating and Air Conditioning
05.2010 - 09.2020
Bachelor of Science (B.S.) - Criminal Justice
Lindenwood University
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