Sarah Horton
Forest Grove,OR
Summary
My background primarily includes customer relations and animal welfare. I feel I excel in customer service given 20 years in customer satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Securus Contact Systems
Happy Valley, OR
03.2021 - 02.2022
- Communicated with clients of 100+ companies
- Took appointments in multiple scheduling platforms
- Took detailed notes of phone calls and routed accordingly
Dog Walker
Wag Inc.
Portland, OR
11.2019 - 02.2021
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Tailored walks for older dogs and dogs with variety of health concerns. Walked multiple dogs at the same time.
- Led dogs away from hazards, obstacles and other animals to protect safety of us and others.
Veterinary Assistant
Hannah Pet Society
Tigard, OR
10.2019 - 02.2021
- Answered pet parent health questions and advised on best care practices on advice of the Doctor
- Triaged incoming patients to determine treatment needs and urgency of care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- On rotation in the ICU with critical care animals
Floral Merchandiser
Flora Bell Nurseries
Topeka, KS
04.2019 - 07.2019
- Temporary job while plants were in high demand during spring and early summer
- Planned and coordinated product availability for advertising and promotional purposes.
- Advanced sales by maximizing placement of promotions, materials and product visibility.
- Completed seasonal arrangements to showcase displays
- Kept plants healthy by trimming, watering, and rotating
Veterinary Assistant
Paw Prints Animal Hospital
Berryton, KS
10.2017 - 04.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new patients and updated client records with key information using veterinary specific software
- Filled medications as prescribed by the doctor
- Recorded symptoms and documented medical observations in the exam room
Education
Bachelor of Science - Environmental Studies
University of Kansas
Lawrence, Kansas05.2011
Skills
- Documentation and Reporting
- Computer Proficiency
- Scheduling and Calendar Management
- Records Management
- Attention to Detail
- Microsoft Office Suite
- Verbal and Written Communication
- Customer Complaint Resolution
- Reliable and Punctual
- Data Entry and Database Software
- Customer Service-Oriented
- Multi-Line Phone Systems
- Prioritization and Time Management
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Payment Processing
- Courteous and Professional
- Positive Attitude
- Data Entry
- Word Processing
Internship
I worked at a wildlife refuge in Linwood, Kansas called OWL (Operation WildLife). We took in orphaned and injured animals and rehabilitated them. Our goal was to release them back into their natural habitat. I worked there for one summer in 2010 to help complete my Environmental Studies degree.
Additional Information
I am looking forward to applying current knowledge as well as learning new skills.
Timeline
Receptionist
Securus Contact Systems
03.2021 - 02.2022
Dog Walker
Wag Inc.
11.2019 - 02.2021
Veterinary Assistant
Hannah Pet Society
10.2019 - 02.2021
Floral Merchandiser
Flora Bell Nurseries
04.2019 - 07.2019
Veterinary Assistant
Paw Prints Animal Hospital
10.2017 - 04.2019
Bachelor of Science - Environmental Studies
University of Kansas